Liana Manukyan, MHA

• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Consulted with healthcare professionals on business decisions.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Assisted with regulatory issues such as compliance.
• Developed and maintained electronic record management systems to analyze and process data.
• Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
• Implemented performance review and motivational strategies to elevate HR team results.
• Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
• Discovered and resolved complex employee issues that affected management and business decisions.
• Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.

· Responsible for the development and maintenance of department network plan and guidelines.

· Administrative oversight of contracts and projects that were within my responsible Provider Network.

· Initiated and managed ongoing communication with internal departments and external partners.

· Strong ability in developing agreements.

· Managed contracts, identified contract expirations, coordinated with appropriate stakeholders to ensure timely and accurate contract renewal.

· Familiarity with ACO/risk and Value Based Reimbursement.

· Ensured internal business departments requirements are considered during contract negotiations.

· Excellent organizational, drafting, oral communication, business analytical, and time management skills.

• Responsible for the preparation and negotiation of provider contractual agreements during Primary Care and Hospitals.
• Ensure contract compliance and adherence to DMHC, DHS, CMS and other regulatory agencies as required by company policy and contracting HMOs.
• Served as a communication link between provider accounts and Health Net.

· Assessed and interpreted all provider issues with guidance provided by department director.

· Identified contract and financial problems during negotiations.

· Conducted independent negotiations after preparation period with all necessary departments.

· Responsibility included network management with Physician and Facility contracting.

• Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
• Streamlined operations of multiple lines of business within organization.
• Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
• Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Set overall vision and provided team leadership.
• Supervised 5 pharmacy technicians and coordinated day-to-day assignments.