Liana Martins
Miami,FL
Summary
Inspiring manager with extensive experience in banking, beauty, telecomunication and furniture product industries and 20 years of experience in leadership roles. Skilled at decreasing downtime and spending while increasing sales and customer satisfaction. Organized and dedicated to streamlining procedures.
Overview
23
23
years of professional experience
Work History
Post Sales Manager
Ornare
Miami, Florida
03.2023 - Current
- Manage a team of 25 members with the sole purpose of ensuring high customer satisfaction in the market for the highest standard in luxury furniture
- Be responsible for the whole process starting in production, including logistic from Brazil, client customer service and finalizing in installation
- Create and standardize improvement processes in order to make the process more accurate and effective
- Develop strategies for obtain results and best high performance from the team.
Divisional Sales Manager
Natura&Co
Brazil
06.2020 - 03.2023
- Management of 21 team members in order to achieve the best performance, having the development as a foundation
- Established the division as one of the best divisions in Brazil
- Indirectly managing and leading a total of 35,000 sales representatives
- Developing strategies for obtain results and best high performance.
Divisional Sales Manager
AVON Brazil
Brazil
06.2014 - 01.2020
- Presently leading and managing a team of 28 sales managers, generating over R$ 114 million in sales per year
- Established the division as one of the best divisions in Brazil
- Indirectly managing and leading a total of 45,000 sales representatives
- Heading the division with the highest market share sales in Brazil
- Developing strategies for obtain results and best high performance.
Sector Manager
AVON
Brazil
11.2008 - 06.2014
- Manage sales executive team
- Manage resellers
- Provide training
- Promote sales meetings
- Prospecting new supervisors and new representatives
- Develop staff
- Analyze reports
- Establish partnerships with commercial establishments to develop the Avon brand.
Large Client Manager
CLARO (Verizon Company)
06.2008 - 11.2008
- Maintain and prospect large corporate clients (companies with more than 100 cellphone lines)
- Visit clients and expand relationship
- Participate in competitions tender’s government
- Draw up proposals
- Deal contracts
- Promote meetings
- Provide consulting
- Provide product training for employees of the client company.
Administrative Coordinator
ORNARE MIAMI DESIGN
01.2006 - 06.2008
- Accounts payable
- Accounts receivable
- Payroll
- Organization and layout of the showroom
- Budgets for clients
- Cash control
- Support and interface with service providers such as lawyer, accountant, bank and other service providers
- Spreadsheet control (budget, payroll, logistics, cash, materials, mailing list, etc.)
Account Manager
ITAÚ BANK S/A
05.2001 - 12.2003
- Visiting and attending companies
- Expanding customer and bank relationships
- Leading a team of two assistants
- Planning sales strategies and perfecting processes
- Overcoming targets through high levels of sales of banking and non-banking products
- Overcoming customer expectations and providing investment advice and credit-taking.
Account Manager
Tim Telecom
05.2001 - 12.2003
- Attending large customers (high consumption)
- Controlling store cashier
- Store appliances logistics
- Visiting resellers
- Administering trainings of new services.
Education
Business Management -
Saint Paul
11.2015
Leadership Development -
Linkage Institute Phoenix
09.2012
Management Skills -
Avon Msl
09.2000
Influence marketing for everybody -
UFC
09.2000
Business Administration -
UECE (State University of Ceara)
09.2000
English as foreign language -
Embassy CES, Hastings
09.2000
Skills
- Strategic Planning
- Lead Generation
- KPI Tracking
- Business Planning
- Client Relationship Management
- Performance Management
- Goal Setting
- Continuous Improvements
- Product and Service Management
- Bilingual in Spanish and Portuguese
- Exceptional Multi-Tasker
- Verbal and Written Communication
- Resolution-Oriented
- Excellent Communication Skills
- Relationship Building
- Territory Sales Management
- Account Management
- Strategic Account Development
- KPI Analysis
- Sales Tracking
- Sales Team Training
- Direct Sales
- Persuasive Negotiations
- Product Knowledge
- Exceeds Sales Goals
- Territory Management
- Prospecting Skills
- Market and Competitive Analysis
- Sales Process
- Sales Planning
Accomplishments
- 1st place outstanding performance in team achievement – 2023
- 1st place outstanding performance in Christmas Sales – 2022 and 2021
- 1st place outstanding performance in sales NE DIVISION – Brazil 4th quarter Award 2021
- 3rd place outstanding performance in sales NE DIVISION-Brazil 1st quarterAward 2018
- 2nd place outstanding performance in sales NE DIVISION-Brazil 2nd quarterAward 2018
- 1st place outstanding performance in sales Brazil 1st quarter- Mulherão Award 2014Award 2015
- 1st place outstanding performance in sales Brazil 1st quarter- Mulherão Award 2014 Award 2014
- 1st place outstanding performance in sales Brazil 4th quarter- Mulherão Award 2014Award 2014
- 1st place outstanding performance in sales Brazil 4th quarter- Mulherão Award 2013Award 2013
- 1st place annual outstanding performance in sales NE DIVISION-Brazil Award 2013
- 1st place annual outstanding performance in sales Brazil- Circle of Excellence 2013Award 2013
- 1st place outstanding performance in sales Brazil 3rd quarter- Mulherão Award 2013Award 2013
- 1st place annual outstanding performance in sales Brazil- Circle of Excellence 2012 Award 2012
- 1st place outstanding performance in sales Brazil 2nd quarter- Mulherão Award 2011Award 2011
- 1st place outstanding performance in sales Brazil 4th quarter- Mulherão Award 2010 Award 2010
- 1st place outstanding performance in sales Brazil 3rd quarter- Mulherão Award 2010 Award 2010
- 1st place outstanding performance in sales Brazil 2nd quarter- Mulherão Award 2010 Award 2010
- 1st place outstanding performance in sales Brazil 1st quarter- Mulherão Award 2010 Award 2010
- 1st place annual outstanding performance in sales Brazil- Hall Fame 2010Award 2010
- 1st place outstanding performance in sales Brazil 4th quarter- Mulherão Award 2009 Award 2009
- 1st place outstanding performance in sales Brazil- 4th Quarter- President´s Program 2009Award 2009
- 1st regional place Internal Championship Program- Fragrance program 2009Award 2009
Hobbies and Interests
Having fun with my adorable family. Playing beach tennis. Reading books, for example the last one: “good to great company”. Learning new things and having new experiences.
Affiliations
- Play beach tennis
- Stay with family
- Gym
Languages
English
Full Professional
Spanish
Full Professional
Portuguese
Native/ Bilingual
References
References available upon request.
Timeline
Post Sales Manager
Ornare
03.2023 - Current
Divisional Sales Manager
Natura&Co
06.2020 - 03.2023
Divisional Sales Manager
AVON Brazil
06.2014 - 01.2020
Sector Manager
AVON
11.2008 - 06.2014
Large Client Manager
CLARO (Verizon Company)
06.2008 - 11.2008
Administrative Coordinator
ORNARE MIAMI DESIGN
01.2006 - 06.2008
Account Manager
ITAÚ BANK S/A
05.2001 - 12.2003
Account Manager
Tim Telecom
05.2001 - 12.2003
Business Management -
Saint Paul
Leadership Development -
Linkage Institute Phoenix
Management Skills -
Avon Msl
Influence marketing for everybody -
UFC
Business Administration -
UECE (State University of Ceara)
English as foreign language -
Embassy CES, Hastings
Similar Profiles
CYNTHIA YOSHINOCYNTHIA YOSHINO
Sales and Showroom Director at Ornare Los AngelesSales and Showroom Director at Ornare Los Angeles
Efrainny Rodriguez ConcepcionEfrainny Rodriguez Concepcion
Front Desk at Chesterfield hotelFront Desk at Chesterfield hotel
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami
Luca PalaciosLuca Palacios
Lifeguard 1 at City Of MiamiLifeguard 1 at City Of Miami