Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liana O’Loughlin

Sugar Land

Summary

Experienced with managing billing cycles and maintaining financial accuracy. Utilizes billing software to streamline processes and resolve discrepancies. Knowledge of financial regulations and compliance ensures accurate and timely billing operations.

Overview

17
17
years of professional experience

Work History

Billing Specialist

ABM Industries
09.2023 - 04.2025
  • Ensured invoicing is done accurately and timely for the portfolio of business under my responsibility, which includes but is not limited to:
  • Fixed-Fee bill and Rebill types
  • Generated invoices from our work order system or from BUS (Billing Utility System)
  • Reviewed invoices for accuracy and processed invoices in designated ERP system
  • Delivered invoices to client via email, portal upload, or mail
  • Processed credit memos and/or credit & rebills as required for invoice revisions
  • Effectively communicated with Operations to answer questions regarding revenue and resolve/notify of billing issues and exceptions that could prevent from an accurate and timely invoice to the clients
  • Researched billing issues by going through prior period invoices, and reaching out to various coworkers within the company to help resolve discrepancies
  • Retrieved various billing documents & support needed for quarterly audits
  • Daily monitoring of ServiceNow portal for various ticket requests issued to the assigned billing team
  • Special projects as needed

Permit Coordinator

The City of Sugar Land
02.2023 - 09.2023
  • Managing the permitting process, including reviewing applications for completeness, issuing permits, and enforcing permit conditions.
  • Ensuring that all permits are issued in a timely manner while maintaining compliance with regulatory requirements.
  • Ensuring that all permits are issued in accordance with local, state, and federal laws.
  • Coordinating with other departments within an organization to ensure that all permits are issued in a timely manner
  • Providing information about the permitting process to clients, such as contractors or homeowners who are seeking permits for construction projects.

Administrative Assistant/Accounts Receivables/Accounts Payables Clerk

ML Crane
11.2020 - 10.2022
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Processed incoming credit card payments. Maintained good working relationships with vendors and resolved disputes.
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Collaborated with human resources personnel to accurately and efficiently track leave time.
  • Prepared accounts for scheduled audits and assisted with the audit process to facilitate faster completion of tasks.
  • Certified payroll entry for multiple government agencies.
  • Matched purchase orders with invoices and recorded necessary information.
  • Performed bank deposits for customer checks received at branch location.
  • Upload invoices to GEP Smart and other procure to pay software.

Service Assistant

JM Taylor Inc
05.2019 - 03.2020
  • Created daily work order tickets for technicians.
  • Filing of billing and service policies.
  • Taking incoming calls from customers and front desk duties
  • Accountable for service policies and scheduling of annual maintenance for policy holders.
  • On-call duties such as taking emergency service requests after hours and scheduling with customers and technicians.
  • Audit excel spreadsheets of work performed at chain locations daily.
  • Invoicing and service billing.

Electrical Administrator

Michael & Son Services
09.2016 - 11.2018
  • Gather and review technicians weekly payroll and timesheets for accuracy.
  • Create and manage on-call schedules for technicians.
  • Customer correspondence by telephone and email.
  • Schedule service appointments.
  • Schedule county inspections/Request permits
  • Pull weekly revenue numbers for review.
  • Schedule appointments with BGE electric and local utility services for excavation purposes.

Soldier/Dental Assistant/Hygienist

United States Army
07.2008 - 07.2012
  • Greet persons entering the establishment, determine nature and purpose of visit and direct or escort them to specific destinations.
  • File and maintain records.
  • Scale and clean teeth.
  • Apply sealant/Fluoride treatments.

Education

Dental Hygiene AAS -

Community College of Baltimore County
Dundalk, MD
05.2022

A.A.S. - Business Management - Human Resource Management - Specialization

Houston Community College
Houston, TX
12-2025

Skills

  • Vendor invoice processing
  • Administrative tasks
  • Data Review
  • Customer and client relations
  • Acumatica ERP System
  • Peachtree ERP System
  • Microsoft Dynamics CRM
  • Oracle Cloud Financials ERP System
  • JD Edwards ERP System

Timeline

Billing Specialist

ABM Industries
09.2023 - 04.2025

Permit Coordinator

The City of Sugar Land
02.2023 - 09.2023

Administrative Assistant/Accounts Receivables/Accounts Payables Clerk

ML Crane
11.2020 - 10.2022

Service Assistant

JM Taylor Inc
05.2019 - 03.2020

Electrical Administrator

Michael & Son Services
09.2016 - 11.2018

Soldier/Dental Assistant/Hygienist

United States Army
07.2008 - 07.2012

Dental Hygiene AAS -

Community College of Baltimore County

A.A.S. - Business Management - Human Resource Management - Specialization

Houston Community College

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