Summary
Overview
Work History
Education
Skills
Language Skills
Timeline
Generic

LIANA PERERA

Freeport,FL

Summary

To secure a challenging position in a fast paced environment in which my experience and abilities will allow for my personal growth and career advancement.

Overview

2018
2018
years of professional experience

Work History

Office and Billing Manager

Brightdays Community Mental Corp
2021 - 2024
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Identified opportunities for process improvement, leading to more streamlined billing operation.
  • Streamlined billing process efficiency by implementing updated billing system.
  • Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.

Sales & Catering Coordinator

Miccosukee Reaprt & Gaming
2018 - 2020
  • Handled incoming company phone calls, addressing customer needs, concerns and deadlines to promote retention and satisfaction.
  • Improved client satisfaction by promptly addressing concerns and providing excellent customer service.
  • Analyzed catering orders and liaised with staff to set up equipment, supplies and menus to meet client expectations.
  • Expedited setup and breakdown of events, minimizing disruptions to client''s schedules.
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Assisted in recruitment efforts for open positions within the catering team, ensuring selection of highly skilled and motivated professionals.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.

Airport Supervisor

CLEAR
07.2017 - 2018
  • Perform as an airport concierge, delivering a delightful and predictable experience for all travelers in the airport (members and non-members).
  • Apply customer/peer/leadership feedback, and direct “on the floor” observations so that decisions related to all aspects of the role are based on data and facts.
  • Resolve traveler &/or members concerns or inquiries in an appropriate and timely manner, escalating to higher level as necessary.
  • Ensure QUALITY enrollments, as measured by conversion, through using only the highest level of integrity in relaying complete & accurate information related to CLEAR membership.
  • Ambassadors are expected to work in collaboration with their peers, and leadership teams to aid in fostering an environment where effective customer-centric, sales and security thrives.

Lead Front Desk

AMAZING LASH STUDIO/CORAL GABLES
01.2017 - 07.2017
  • Provide orientation tour, explaining lash amenities offered and answering guests questions.
  • Responsible for opening/closing and set up/break down of the studio Boutique and reception.
  • Maintain a monthly goal in Sales.
  • Handle guest questions and concerns professionally, and courteously with excellent customer service skills.
  • Responsible for booking and editing appointments, cash drawer, invoices, transactions, and inventory.

Administrative Assistant

Brightstar Community Mental Corp
2015 - 2017
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.

Lead Hostess

TEXAS DE BRAZIL/MIAMI BEACH
12.2011 - 06.2013
  • Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival.
  • Ability to work cohesively with others in a fun and fast paced environment.
  • Assists in skilled Reservations scheduling , and extensive knowledge of the fine dining industry entry.
  • Overseeing and managing the daily operations of the restaurant.
  • Managing reservations scheduling and accommodating the guest request.

Education

High School Diploma - undefined

MIAMI SENIOR HIGH SCHOOL
01.2014

Skills

  • Organizational and problem solving skills
  • Exceptional customer service, remarkable people skills, and admirable listening skills
  • Excellent written and oral communication to effectively communicate to others in a dynamic and professional manner
  • Computer Technical Skills
  • - Windows Operating system
  • - Microsoft Office Word
  • - Microsoft Office Power Point
  • - Microsoft Excel
  • - Microsoft Outlook

Language Skills

English
Spoken/ Written/ Read Fluently
Spanish
Spoken/ Written/ Read Fluently

Timeline

Airport Supervisor

CLEAR
07.2017 - 2018

Lead Front Desk

AMAZING LASH STUDIO/CORAL GABLES
01.2017 - 07.2017

Lead Hostess

TEXAS DE BRAZIL/MIAMI BEACH
12.2011 - 06.2013

High School Diploma - undefined

MIAMI SENIOR HIGH SCHOOL

Office and Billing Manager

Brightdays Community Mental Corp
2021 - 2024

Sales & Catering Coordinator

Miccosukee Reaprt & Gaming
2018 - 2020

Administrative Assistant

Brightstar Community Mental Corp
2015 - 2017

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