Liana Perez
Houston
Summary
- Developed and implemented individualized education programs (IEPs) for 20+ students, resulting in measurable progress toward academic and behavioral goals.
- Used evidence-based interventions to improve engagement and participation by 30%.
- Designed and implemented positive behavior support plans that reduced behavioral incidents by 60%.
- Maintained 100% compliance with federal deadlines, evaluations, and required documentation.
- Coordinated reviews and progress monitoring for multiple students while meeting all district timelines.
- Mentored new special education teachers on IEP development, classroom management, and instructional strategies.
Overview
17
17
years of professional experience
Work History
Special Education Teacher, Early Childhood
Cypress Fairbanks Independent School District
Cypress, TX
09.2022 - Current
Special Education Teacher, Kindergarten-6th grade
Anchorage School District
Anchorage, AK
03.2014 - 05.2022
- Managed relationships with students, families, administrators, and multidisciplinary teams to ensure individualized success plans and positive outcomes.
- Coordinated communication between multiple stakeholders, balancing competing priorities and maintaining high levels of engagement and satisfaction.
- Developed customized strategies based on individual needs, improving student performance, participation, and long-term progress.
- Led meetings and presentations with parents, faculty, and support staff to communicate goals, progress updates, and action plans.
- Maintained detailed documentation, progress tracking, and compliance records with strong attention to accuracy and deadlines.
- Built trust-based relationships with families through proactive communication, responsiveness, and solution-oriented support.
- Collaborated across departments to implement initiatives and resolve challenges efficiently.
- Adapted quickly to changing priorities while managing large caseloads and multiple ongoing projects simultaneously.
Behavior Health Specialist
Denali Family Services
06.2012 - 05.2013
- Provided individual and group skills training for children and adolescents across various settings.
- Implemented and documented treatment goals established by clinical teams.
- Built and maintained therapeutic relationships with clients and families.
- Participated in treatment team meetings, supervision and training sessions.
- Accurately completed documentation in the agency’s electronic health record (CareLogic) within required timelines.
- Maintained accurate documentation of client progress, interventions provided, and relevant clinical data for record-keeping purposes.
- Safely transported clients as needed to and from agency/community settings.
- Maintained professionalism and confidentiality at all times in compliance with HIPAA and agency policy.
- Implemented evidence-based therapeutic interventions, enhancing client engagement and support.
- Conducted crisis intervention sessions, ensuring safety and stability for clients in distress.
- Evaluated program effectiveness, recommending adjustments based on client feedback and outcomes.
Banquet Manager
Millenium Hotel
Anchorage, AK
04.2011 - 06.2012
- Managed all aspects of banquet operations, ensuring seamless execution of events.
- Developed and implemented training programs for banquet staff to enhance service quality.
- Coordinated with culinary teams to design event menus tailored to client preferences.
- Oversaw budgeting and resource allocation for banquets, optimizing operational efficiency.
- Analyzed guest feedback to identify areas for improvement in service delivery.
- Led cross-functional meetings to align event logistics with organizational goals.
- Ensured compliance with health and safety regulations during all banquet functions.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Directed and managed banquet functions for up to 200-person event.
- Increased guest satisfaction by anticipating needs and providing exceptional service during events.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
Management Trainee
Enterprise Rental Car
Anchorage, AK
06.2009 - 04.2011
- Completed rotational training across core business functions including operations, sales, customer service, and fleet management in a fast-paced corporate environment.
- Assisted branch leadership with daily operational oversight, inventory coordination, and performance tracking to support revenue and service goals.
- Delivered high-quality customer service by resolving client concerns, managing reservations, and maintaining strong customer relationships.
- Analyzed branch performance metrics and contributed recommendations to improve efficiency, profitability, and customer satisfaction.
- Collaborated with cross-functional teams to support hiring, onboarding, and training of new team members.
- Managed administrative responsibilities including reporting, scheduling, contract processing, and compliance documentation.
- Developed leadership and problem-solving skills through hands-on experience in team supervision and operational decision-making.
- Supported sales initiatives by identifying customer needs, promoting service offerings, and contributing to branch growth targets.
- Demonstrated adaptability by balancing multiple responsibilities in a high-volume, deadline-driven environment.
- Recognized for strong communication, teamwork, and ability to build positive relationships with customers and colleagues.
- Mentored junior staff on best practices in customer service and operational procedures, fostering a collaborative environment.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Acted with integrity, honesty, and knowledge to promote culture of company.
Education
Master’s of Education - Special Education (PK-12th grade)
University of Alaska Southeast
Juneau, AK01-2019
Bachelor’s Degree - Education
University of South Florida
Tampa, FL12-2008
Skills
- Account & Relationship Management
- Client Communication
- Conflict Resolution
- Needs Assessment
- Strategic Problem Solving
- Presentation & Training
- Retention & Client Support
- Cross-Functional Collaboration
- Time Management & Organization
- Data Tracking & Reporting
- Microsoft Office & Google Workspace
- Experienced managing high-volume relationships with diverse stakeholders
- Strong background in retention through trust-building and proactive communication
- Skilled at identifying needs, presenting solutions, and following through on deliverables
- Comfortable handling difficult conversations with professionalism and empathy
- Experienced using data to track performance and improve outcomes
- Adept at working independently while collaborating across teams
- Microsoft Suite
- Google Workspace
- Zoom & Virtual Communication Platforms
- Data Management Systems
Timeline
Special Education Teacher, Early Childhood
Cypress Fairbanks Independent School District
09.2022 - Current
Special Education Teacher, Kindergarten-6th grade
Anchorage School District
03.2014 - 05.2022
Behavior Health Specialist
Denali Family Services
06.2012 - 05.2013
Banquet Manager
Millenium Hotel
04.2011 - 06.2012
Management Trainee
Enterprise Rental Car
06.2009 - 04.2011
Master’s of Education - Special Education (PK-12th grade)
University of Alaska Southeast
Bachelor’s Degree - Education
University of South Florida