Liana Reyna
Orlando,FL
Summary
Knowledgeable, skilled, hospitable and professional individual. Multitasker with the ability of being effective under stressful situations to obtain positive outcomes. Trained in conflict resolution and communications. Successful in client relationship and making a great impression
Overview
4
4
years of professional experience
Work History
Eyelash Extension Technician
Self Employed Services
05.2024 - Current
- Listened to client preferences for effect created by eyelash extensions and suggested best-suited products.
- Educated clients on appropriate care of new eyelashes.
- Streamlined inventory management for all lash extension materials, minimizing waste and lowering costs.
- Increased salon revenue by offering a variety of eyelash extension styles and techniques.
- Sought professional training and applied newest methods of eyelash extension application.
- Consistently met or exceeded monthly performance goals related to client bookings, revenue generation, and overall customer satisfaction.
Front Desk and Vet Tech Assistant
Central Florida Animal Hospital
01.2023 - 05.2024
- Organized and maintained filing systems for documents and records.
- Assisted with scheduling appointments for clients and visitors.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted veterinarians in examining and treating animals.
- Provided support for surgeries, including prepping the animal and surgical area.
- Administered medications and vaccinations as prescribed by a veterinarian.
Front Desk Receptionist
Orlando Epilepsy Center
01.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
ED Guest Services
Orlando Health
12.2020 - 11.2021
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Handled escalated customer complaints and disputes professionally and within company guidelines.
- Developed strategies to improve quality of service and enhance customer satisfaction levels.
Skills
- Daily specials memorization
- Guest Engagement
- Team member support
- Eyelash extension application
- Product knowledge
- Customer service
- Appointment confirmation
- File Organization
- Customer Service
- Surgical Assistance
- Client Communication
- Anesthesia monitoring
- Vaccine administration
- Prescription Filling
- Physical Examinations
- Data entry
- Record keeping
Education and Training
other
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Eyelash Extension Technician
Self Employed Services
05.2024 - Current
Front Desk and Vet Tech Assistant
Central Florida Animal Hospital
01.2023 - 05.2024
Front Desk Receptionist
Orlando Epilepsy Center
01.2022 - 01.2023
ED Guest Services
Orlando Health
12.2020 - 11.2021
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