LIANA ROSTAMIAN
La Crescenta,CA
Summary
Enthusiastic, bilingual,motivated graduate with academic and professional experience. Skilled in developing relationships and providing exceptional individualized service and applying those skills within health field.Highly motivated team leader with passion to help people.
Overview
10
10
years of professional experience
Work History
Health Program Analyst
HSP-La County Department Of Public Health
Los Angeles , CA
2021.01 - Current
- Makes recommendations on improvement of programs and operations.
- Assists the Department in implementing different programs and tiers.
- Assisted with development, implementation, monitoring and evaluation of program policies, goals, and objectives.
- Acted as team leader of different tier projects as needed.
- Leads the coordination and development of different lines on the call center and communications, such as regular staff reports, educational/training materials, and correspondence with upper management.
- Assisted with developing, revising, and evaluating program procedures and trainings for different tiers on call center.
- Leads coordination and development of written communications, such as regular qa/qi reports, check in/out reports and correspondence with staff during meetings.
- Establishes and monitors staff performances.
- Works with programs supervisors to develop recommendations to address problems and increase tier's efficiency and effectiveness of call center.
- Maintained energy and enthusiasm in fast-paced environment.
- Managed team of 250 contracted employees, onboarded and trained staff members.
- Created spreadsheets for different needs within department.
- Helped develop and recommend programs, procedures to address issues and help improve operations flow.
- Analyze data and creates spreadsheets.
- Assists with developing, revising, and evaluating program protocols and trainings to ensure compliance with call center protocols.
- Acts as a team leader of different projects and performs special assignments as directed by upper management.
Patient Case Manager
RA&Associates
Glendale (28 Hours) , CA
2020.02 - 2020.03
- Contacted over 10 insurance companies per day for clients med pay, insurance information.
- Medical Document billing requests.
- Administrative tasks (filing, copying, faxing, emails).
- Utilized CASEPEER to upload documents and upload client information.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Preserved and prepared reports and treatment records.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Administrative Assistant III
Kaiser Permanente (Rose International)
Pasadena , CA
2019.10 - 2019.11
- Handled over 20-30 transcripts per day
- Developed and updated spreadsheets.
- Assessed physicians tests and transcripts using ERES system and determined appropriate course of action.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Set up conference rooms, technology and materials to facilitate meetings.
Legal Administrative Assistant (temp)
City Of Pasadena
Pasadena , CA
2019.08 - 2019.10
- Filled court cases within department and data entry.
- Used Justware prosecutor software to upload and input cases into the system.
- Court runs done for attorneys and prosecution department.
Plastic Surgery Coordinator (temp)
UCLA
Westwood , CA
2019.01 - 2019.04
- Provided administrative and academic support which included scheduling patient appointments, surgery and diagnostic tests, maintained patient records ,and maintained physician calendar.
- Pre-registration of patients, scheduling of patient appointments, initial and follow-up, utilizing UCLA Care Connect computer system.
- Prepared patient charts for initial patient consultation and coordinated schedule of physicians.
- Assisted customers in average by answering questions, responding to inquiries and handling telephone requests.
- Forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Verified insurance coverage and obtained pre-authorizations.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Communicated with patients on phone and in person to enter and update medical history in database.
Office Manager
Fair Oaks Pharmacy
Pasadena , CA
2016.01 - 2018.10
- Precisely completed appropriate claims paperwork, documentation and system entry.
- Adeptly managed multi-line phone system and pleasantly greeted everyone.
- Served as company representative at different events to promote company objectives.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Updated reports, managed accounts and generated reports for company database.
- Coordinated special projects and managed schedules.
Surgical Coordinator/Assistant Manager
Dr. Vartany
Burbank , CA
2011.04 - 2015.12
- Used EMR/NextTech to schedule appointments and entered details such as payments, account information computer system.
- Encouraged creative thinking,problem solving, and empowerment as part of facility management group to improve morale and teamwork.
- Maintained good communication between department heads, medical staff by attending weekly meetings and synchronizing interdepartmental functions.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Checked patients in and out and collected payments.
- Educated patients about surgeries and provided treatment plan documentation.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Education
Master of Studies in Law -
University of Southern California
Los Angeles, CA08.2021
Graduate Certificate - Certificate in Healthcare Compliance
University of Southern California
Los Angeles, CA08.2021
Graduate Certificate - Human Resources Law And Compliance
University of Southern California
Los Angeles, CA08.2021
Master of Science - Master of Health Administration
West Coast University , Los Angeles
Los Angeles, CA2017
Bachelor of Science - Bachelor in Public Health
California State University - Los Angeles
Los Angeles, CA2015
Skills
- CASEPEER
- SALESFORCE
- NEXTECH
- LEXIS/WESTLAW
- HIPAA compliance
- Team leadership/player
- Strong managerial skills/problem solver
- Excellent multi-tasking ability
- Reliable and professional
- Excellent verbal and written communication skills
- Strong organizational skills
- Fast learner/self starter
- Outstanding interpersonal skills
- Types 55 WPM
- Professional phone etiquette
- Legal jargon knowledge
- Corporate documentation
- File/Case management
- Legal Research
- Document preparation
- Advanced in MS Office
- Flexible And Adaptable
- Analytical and Critical Thinking
- Excellent Communication
- Organization and Time Management
- Self-Motivated
- Teambuilding
Languages
Bilingual, English and Armenian
Affiliations
Member of American Public Health Association
Member of Women's in Health Administration of Southern California
Timeline
Health Program Analyst
HSP-La County Department Of Public Health
2021.01 - Current
Patient Case Manager
RA&Associates
2020.02 - 2020.03
Administrative Assistant III
Kaiser Permanente (Rose International)
2019.10 - 2019.11
Legal Administrative Assistant (temp)
City Of Pasadena
2019.08 - 2019.10
Plastic Surgery Coordinator (temp)
UCLA
2019.01 - 2019.04
Office Manager
Fair Oaks Pharmacy
2016.01 - 2018.10
Surgical Coordinator/Assistant Manager
Dr. Vartany
2011.04 - 2015.12
Master of Studies in Law -
University of Southern California
Graduate Certificate - Certificate in Healthcare Compliance
University of Southern California
Graduate Certificate - Human Resources Law And Compliance
University of Southern California
Master of Science - Master of Health Administration
West Coast University , Los Angeles
Bachelor of Science - Bachelor in Public Health
California State University - Los Angeles
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