Liana Safi
Westlake
Summary
Proactive and goal-oriented professional with a track record of enhancing customer satisfaction and streamlining operations at Burlington. Excelled in customer service and problem-solving, significantly improving store presentation and efficiency. Demonstrated strong teamwork, collaboration, and an outgoing personality, fostering positive relationships and repeat business.
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Forever 21
07.2023 - 09.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Retail Stocking
Burlington
01.2022 - 09.2023
- Maintained accurate inventory levels through consistent monitoring and timely reordering of items.
- Assisted in loss prevention efforts by adhering to store policies and diligently monitoring assigned areas.
- Streamlined stock replenishment processes, resulting in a more efficient workflow for the team.
- Demonstrated sound decision-making skills when faced with challenges, prioritizing tasks to ensure timely completion and minimal disruption to store operations.
- Worked closely with management to address any issues related to stocking procedures or inventory concerns swiftly.
- Improved store presentation by efficiently organizing and restocking shelves.
- Enhanced customer satisfaction by promptly addressing inquiries and assisting with product selection.
Education
BBA - Business Management
New York Institute of Technology
Amman, Jordan06-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Goal oriented
- Outgoing personality
- Meeting deadlines
- Relationship building
Timeline
Sales Associate
Forever 21
07.2023 - 09.2024
Retail Stocking
Burlington
01.2022 - 09.2023
BBA - Business Management
New York Institute of Technology
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