Liana Webb
Salem
Summary
Results-driven operations professional with a proven track record in optimizing business processes, enhancing productivity, and leading high-performing teams. Recognized for improving service delivery and achieving significant cost savings, showcasing exceptional business acumen and technical expertise. Highly motivated and adaptable, adept at strategic planning, resource management, and driving operational efficiency in dynamic environments. Strong leader focused on collaboration and aligning teams with organizational goals to deliver tangible outcomes. Known for reliability, decisive problem-solving, and fostering a culture of continuous improvement. Experienced leader with a strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
Work History
Chief Operating Officer
Oregon Housing and Community Services
04.2024 - Current
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Led cross-functional teams to exceed performance targets, establishing collaborative environment that leveraged each team's strengths for the DRR system of record implementation.
- Created succession plans to provide continuity of operations during leadership transitions.
Chief Information Officer
State of Oregon
01.2019 - Current
- Managed complex IT projects involving multiple stakeholders and vendors, demonstrating strong organizational and problem-solving skills.
- Developed and implemented IT strategies aligned with business objectives, leveraging innovative technologies to drive efficiency and cost savings.
- Collaborated with executive leadership to define technology roadmaps for short-term and long-term initiatives.
- Led continuous improvement efforts to enhance user experience through better usability and functionality.
- Managed a diverse IT team of software engineers, architects, DBAs, network administrators, and other professionals.
- Established governance policies and procedures to ensure data integrity across all departments.
- Resolved issues and coordinated activities by conferring with organization officials and staff members.
- Fostered a culture of continuous improvement through regular performance evaluations and skill development opportunities.
- Chaired the Oregon Chief Information Officer Council, providing leadership and direction.
Senior Network Support Analyst
State of Oregon
01.2012 - 06.2019
- Responsible for IT procurement, customer care, section documentation, new employee onboarding, network and server task management, email management, telephony, inventory, equipment maintenance and upgrades
- Earned Oregon Project Management Associate (OPMA) certificate, continued work on various IT projects and larger projects where IT is a major component
- Was nominated by OHCS and awarded by Governor Brown, for dedication and contributions as a 'Public Service Ambassador' 2017
- Referred to as 'The face of IT'
Education
AAS - General Business
Arizona Western College
01.2001
Certificate in Public Management -
Willamette University
Salem, OR08.2024
OPMA -
State of Oregon
05.2017
Fountational (Manager) Training -
State of Oregon
05.2016
Emerging Manager -
State of Oregon
02.2016
CIS Certificate -
Arizona Western College
01.2001
Skills
- Strategic Planning
- Governance
- Executive leadership
- Risk Assessment
- Budgeting and Forecasting
- Business Acumen
- Change Management
- Cross-functional Teamwork and Collaboration
- Operations management
- Process improvement
- Planning and execution
Timeline
Chief Operating Officer
Oregon Housing and Community Services
04.2024 - Current
Chief Information Officer
State of Oregon
01.2019 - Current
Senior Network Support Analyst
State of Oregon
01.2012 - 06.2019
Certificate in Public Management -
Willamette University
OPMA -
State of Oregon
Fountational (Manager) Training -
State of Oregon
Emerging Manager -
State of Oregon
CIS Certificate -
Arizona Western College
AAS - General Business
Arizona Western College
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