Summary
Education
Certification
Timeline
Skills
Work History
Overview
Work Availability
Quote
Software
Generic
Liana A. Diaz

Liana A. Diaz

Brooklyn,NY

Summary

Detail-oriented and dedicated administrative and compliance professional with over 10 years of experience in regulatory evaluations, office management, legal compliance, and investigative support. Recognized for delivering accurate, comprehensive analyses that uphold organizational integrity and support legal operations in fast-paced, high-stakes environments. Skilled in managing confidential information, maintaining complex filing systems, and ensuring adherence to regulatory standards. Proficient in Microsoft Office Suite and Adobe Acrobat, with a strong eye for detail, discretion, and operational efficiency. A collaborative and adaptable team member, committed to achieving results with precision and reliability

Education

Master of Science - Industrial And Organizational Psychology

University of Phoenix
Tempe, AZ
01.2026

MBA - Business Administration And Management

University of Phoenix
Tempe, AZ
01.2024

BBA - Business Administration And Management

Brooklyn College
Brooklyn, NY
05.2022

Associate of Arts - American Sign Language

LaGuardia Community College
Long Island City, NY
12.2014

Certification

  • 19-A Certified Examiner
  • School Bus Driver Instructor
  • CNP - Certified Notary Public
  • American Red Cross

1. First Aid/CPR/AED Adult and Pediatric

2. Basic Life Support


Timeline

SED Compliance Examiner

Jofaz Y & M Transportation School Bus
01.2025 - Current

Safety Supervisor

NYC School Bus Umbrella Services
07.2024 - 01.2025

Transportation Coordinator

Amblunz by Doc Go (NYC Health and Hospitals)
04.2024 - 11.2024

19-A Certified Examiner (Freelance)

GoGo Bus Tours Inc.
10.2022 - Current

Server (Seasonal)

Boston Market
06.2021 - 09.2021

Compliance Specialist and Training Manager

Total Transportation Corporation
02.2017 - 02.2024

HR Administrative Assistant

Macys Department Store
06.2016 - 06.2017

School Bus Driver

Pride Transportation Services Inc.
09.2013 - 09.2016

Retail Sales Supervisor

Century 21 Department Stores
09.2012 - 09.2013

Retail Sales Supervisor

Century 21 Department Stores
10.2010 - 10.2011

Sales Associate (Seasonal)

The Avenue Store
12.2009 - 03.2010

Associate of Arts - American Sign Language

LaGuardia Community College

Master of Science - Industrial And Organizational Psychology

University of Phoenix

MBA - Business Administration And Management

University of Phoenix

BBA - Business Administration And Management

Brooklyn College

Skills

  • Confidential records management
  • Accuracy and precision
  • Notary public
  • Customer service
  • Problem-solving abilities
  • Schedule management
  • Money handling
  • Teamwork and collaboration

Work History

19-A Certified Examiner (Freelance)

GoGo Bus Tours Inc.
10.2022 - Current
  • Conducted thorough evaluations of documentation to ensure compliance with regulatory standards for over 60+ Drivers Annually.
  • Trained 50+ drivers and attendants on best practices and procedures to enhance team performance and accuracy.
  • Managed multiple projects simultaneously while maintaining attention to detail and adherence to deadlines.
  • Ensured compliance with relevant laws, policies, and procedures throughout the examination process.

SED Compliance Examiner

Jofaz Y & M Transportation School Bus
01.2025 - Current
  • Maintained accurate records of examined documents for audit purposes.
  • Trained new and existing bus drivers on 19-A compliance protocols and operational procedures.
  • Facilitated hands-on training & testing sessions to enhance driving skills and passenger safety.
  • Ensured timely completion of certification requirements for all drivers through diligent tracking mechanisms, minimizing potential disruptions to service delivery.

Safety Supervisor

NYC School Bus Umbrella Services
07.2024 - 01.2025
  • Work with depot management teams to understand and improve employee performance to raise awareness of and support the safety culture.
  • Evaluate the performance of 100+ Drivers and Attendants by riding along on and following routes, providing guidance and instruction based on observations.
  • Conduct or facilitate a comprehensive investigation process following vehicle collisions or employee workplace accidents, which may include an on-scene investigation. Conduct follow-up meetings with involved employees and/or witnesses. Either prepare or review reports completed by others to ensure completion and accuracy, and submit a comprehensive post-incident summary to NYCSBUS Leadership, and recommend corrective action where appropriate.
  • Work with the facilities and fleet maintenance staff, ensure facilities and equipment are compliant with regulations, licensing and best practices for safety, licensure, emergency response and other compliance.

Transportation Coordinator

Amblunz by Doc Go (NYC Health and Hospitals)
04.2024 - 11.2024
  • Coordinated dispatching of 13-20drivers to accomplish daily delivery requirements to optimize delivery schedules and enhance operational efficiency.
  • Demonstrated strong decision-making abilities in determining the most appropriate course of action for each unique situation encountered in the field.
  • Improved patient care by efficiently assessing and organizing transportation for patients .
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.

Compliance Specialist and Training Manager

Total Transportation Corporation
02.2017 - 02.2024
  • Conducted thorough audits to assess adherence to safety and operational standards
  • Trained staff of 15+ on compliance protocols, enhancing awareness across departments.
  • Collaborated with management to align training initiatives with organizational goals and objectives.
  • Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees courses of 20+ weekly.
  • Trained staff during demonstrations, meetings, conferences, and workshops.

Server (Seasonal)

Boston Market
06.2021 - 09.2021
  • Delivered exceptional customer service by efficiently managing orders and addressing guest inquiries.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Supported needs of 8- person wait staff who attended to specific needs of countless customers daily for Family Style restaurant with social relevancy and intentionality.

HR Administrative Assistant

Macys Department Store
06.2016 - 06.2017
  • Coordinated recruitment activities, ensuring alignment with organizational policies and procedures.
  • Managed 100+ employee records, maintaining compliance with data privacy regulations and internal standards.
  • Supported onboarding processes, facilitating training sessions and orientation for new hires.
  • Acted as a reliable point of contact for employees seeking information on company policies, benefits, or general HR matters.

School Bus Driver

Pride Transportation Services Inc.
09.2013 - 09.2016
  • Managed daily routes efficiently, optimizing travel time while accommodating changing student needs.
  • Maintained accurate records of daily operations, including student attendance and incident reports for administrative review.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported 10 to 40+ passengers safely along prescribed routes according to tight schedules.

Retail Sales Supervisor

Century 21 Department Stores
09.2012 - 09.2013
  • Supervised daily store operations, ensuring compliance with company policies and procedures.
  • Trained and mentored 3-10 new staff, fostering a collaborative team environment.
  • Implemented inventory management practices, reducing shrinkage and optimizing stock levels.
  • Led customer service initiatives, enhancing overall shopping experience and satisfaction rates.

Retail Sales Supervisor

Century 21 Department Stores
10.2010 - 10.2011
  • Developed training programs to improve employee performance and retention rates.
  • Managed scheduling and staffing to ensure optimal coverage during peak hours.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted 10-20 cash register drawers at beginning and end of each shift to prepare bank deposits.

Sales Associate (Seasonal)

The Avenue Store
12.2009 - 03.2010
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Enhanced store presentation by organizing merchandise displays according to company standards.
  • Organized 4-10 racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Overview

16
16
years of professional experience
4
4

Certifications

5
5

Years of Managerial Experience

9
9

Years of Handling Confidential Documents

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama

Software

Microsoft Office

Adobe Acrobat Pro

Taleo

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