Liane DiCesare
Floyd,VA
Summary
Dedicated and motivated administrative professional with successful experience in fast-paced setting. Hardworking team player with expertise in completing various clerical tasks. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Eager to achieve company goals.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
Friedman Framme & Thrush
04.2021 - Current
- Answers a multi-line phone system and routs calls.
- Manages paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Contacts clients to schedule appointments and discuss progress of cases.
- Responsible for maintaining records in a complete and orderly manner, according to the organization's filing systems.
- Manages clients accounts and observes confidentiality.
- Builds and maintains excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
Owner/Customer Service/Sales
Liane M DiCesare, LLC
01.2012 - 10.2022
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Educated customers about products to incite excitement about the company's mission and values
- Answered customer questions regarding products and pricing.
Customer Service Representative
Lynch And Conboy Insurance Agency
10.2018 - 05.2020
- Modify, update and process existing policies
- Collect premiums and issue accurate receipts
- Process and record new policies and claims
- Review and verify data, including addresses, phone numbers, and names
- Answered telephone calls promptly and in an appropriate manner.
Manager
Oak Haven Lodge
04.2014 - 08.2018
- Greeted and welcomed all guests with a smile
- Oversaw the day-to-day operations of a 15 room lodge with a staff of 5 employees
- Delivered messages, mail and packages left for guests and hotel facilities in a timely manner
- Updated team members about changes in hotel products, services, pricing and policies
- Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data
- Provided services efficiently and with high level of accuracy
- Developed long-lasting relationships with outside vendors, including florists and restaurants, so that guests could secure valuable deals on services and meals
- Hired and trained all new employees while also demonstrating the best methods for servicing clients and guests
- Implemented end-of-month audits of the resort to upper management as required
- Made sure that guest complaints were handled in the most effective manner possible and that complimentary services were offered to maintain high guest satisfaction rates.
Real Estate Agent
Appalachian Heritage Realty, Meadows of Dan
12.2008 - 01.2012
- Generated referrals to various real estate agents
- Presented purchase offers to sellers for consideration
- Communicated with clients to understand property needs and preferences
- Acted as a liaison between buyers and sellers to ensure positive experiences for both parties
- Negotiated contracts on behalf of clients
- Created and implemented marketing plans to drive sales.
Education
Certificate of Completion in Fundamentals of Real Estate -
Cape Cod Real Estate Academy
Hyannis, MACertificate of Completion in Fundamentals of Real Estate - undefined
Mosley and Dickerson Real Estate Academy
Roanoke, VAHigh school diploma - undefined
Bridgewater Raynham Regional High School
Bridgewater, MASkills
- Customer Service
- Data Entry
- Complaint resolution
- Administrative support
- Sales
- Time Management
- Management Experience
- Contract Negotiation
- Microsoft Outlook
- Team Leadership
Timeline
Administrative Assistant
Friedman Framme & Thrush
04.2021 - Current
Customer Service Representative
Lynch And Conboy Insurance Agency
10.2018 - 05.2020
Manager
Oak Haven Lodge
04.2014 - 08.2018
Owner/Customer Service/Sales
Liane M DiCesare, LLC
01.2012 - 10.2022
Real Estate Agent
Appalachian Heritage Realty, Meadows of Dan
12.2008 - 01.2012
Certificate of Completion in Fundamentals of Real Estate -
Cape Cod Real Estate Academy
Certificate of Completion in Fundamentals of Real Estate - undefined
Mosley and Dickerson Real Estate Academy
High school diploma - undefined
Bridgewater Raynham Regional High School
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