Liane Gleaves
Folsom,CA
Summary
Multi-talented and versatile Administrative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 15 years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions. Seasoned hands-on on go getter with a strong work ethic.
Overview
24
24
years of professional experience
Work History
Bartender/Server
Xgolf El Dorado Hills
El Dorado Hills
2023.09 - Current
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Stocked ice bins and coolers as needed throughout shift.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Resolved customer complaints in a professional manner.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Developed good working relationships with fellow employees through effective communication.
- Processed payments accurately and efficiently with POS system.
- Poured wine, beer and cocktails for patrons.
Staff Accountant, Accts Payable, Risk Management
Jesuit High School Sacramento
Carmichael
2022.11 - Current
- Reviewed accounts payable invoices for accuracy prior to payment processing.
- Identified opportunities to improve internal controls over financial reporting processes.
- Generated financial reports for management review including income statement, balance sheet, cash flow statement.
- Compiled and prepared journal entries to ensure accurate general ledger records.
- Assisted in the preparation of quarterly and annual budgets.
- Performed month-end close activities such as accruals, amortization, allocations.
- Prepared monthly account reconciliations for bank accounts, credit cards, and other balance sheet accounts.
- Analyzed existing accounting processes to recommend improvements in efficiency or effectiveness.
- Developed policies and procedures related to accounting functions.
- Managed inventory accounting, ensuring valuation accuracy and stock level optimization.
- Monitored and analyzed departmental budgets, reporting variances promptly.
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Filed and remitted taxes for company and clients.
- Researched complex transactions to ensure proper classification within the general ledger accounts.
- Maintained detailed records of all customer interactions.
- Participated in the planning of special events and promotions for the organization.
- Collaborated with other departments to ensure efficient workflow processes.
HR Amin, AP Acct, Office Manager and Recruiter
Datamax Software Group, dba RFgen Software
El Dorado Hills , CA
2018.02 - 2022.09
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Managed office inventory and placed new supply orders.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Reviewed files and records to obtain information and respond to requests.
- Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
- Interpreted and communicated work procedures and company policies to staff.
- Created notices and advertisements for available vacancies on job seeker websites.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Managed, scheduled and coordinated office functions and activities for employees.
- Used judgment and initiative in handling confidential matters and requests.
- Consulted with management to resolve equipment performance and output quality problems.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Negotiated with vendors to determine optimal material purchase pricing.
- Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
- Managed office budget to handle inventory, postage and vendor services.
- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Administrative Assistant/Assistant Manager
Petersen Sheepskin Company
San Jose , CA
2016.01 - 2017.12
- Automated office operations to optimize accounts payable and receivable, customer correspondence and data communications.
- Liaised between customers, executive management, other staff members and suppliers to streamline and simplify communications.
- Monitored office inventory to maintain supply levels.
- Communicated and negotiated with vendors on purchases related to personnel, facilities and office administration.
- Directed and oversaw office personnel activities.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Sorted incoming mail and directed to correct personnel each day.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Educated customers on special pricing opportunities and company offerings.
- Addressed inquiries, resolved customer issues and managed customer relations.
Owner/Lead Daycare Teacher
Liane's Daycare
San Jose , CA
2009.08 - 2015.02
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Supervised circle time, free play, outside play and learning and developmental activities.
- Taught children foundational skills in colors, shapes and letters.
- Organized and led activities to promote physical, mental and social development.
- Implemented hands-on, play-based strategies for experiential learning.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Sparked creativity and imagination by helping children discover new things each day.
- Read aloud and played alphabet games to encourage early literacy.
- Supported children's emotional and social development by adapting communication tactics for differing client needs.
- Developed and enforced positive strategies to encourage good behavior.
- Escorted children on outings and trips to promote enrichment and maintain safety.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Communicated with parents regularly to maintain student progress, schedule meetings and increase overall student happiness.
Receptionist/Office Manager
Microsystems Development Inc.
San Jose , CA
2007.02 - 2009.05
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared parcels for mailing using packaging quality standards.
Office Administrator
Petersend Sheepskin Company
San Jose , CA
2000.02 - 2007.02
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Processed financial documents, contracts, expense reports and invoices.
- Filtered emails based on importance and escalated issues to leadership.
- Performed scheduled inventory counts and supply audits.
- Prepared parcels for mailing using packaging quality standards.
- Managed payroll for temporary, hourly and salaried employees.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Education
Associate of Science - Small Business Management And Marketing
Mt. San Antonion College
Walnut, CA06.2002
Associate of Science - Business Administration
Folsom Lake College
Folsom, CASkills
- Team building and leadership
- Organizational skills
- Good work ethic
- Planning & organizing
- Friendly, positive attitude
- Accounts payable and receivable
- Administrative management
- Inventory and supply oversight
- Data entry
- CRM and office management software
- Human resource management systems
- Applicant sourcing
- Employment verification
- Resume scanning
Timeline
Bartender/Server
Xgolf El Dorado Hills
2023.09 - Current
Staff Accountant, Accts Payable, Risk Management
Jesuit High School Sacramento
2022.11 - Current
HR Amin, AP Acct, Office Manager and Recruiter
Datamax Software Group, dba RFgen Software
2018.02 - 2022.09
Administrative Assistant/Assistant Manager
Petersen Sheepskin Company
2016.01 - 2017.12
Owner/Lead Daycare Teacher
Liane's Daycare
2009.08 - 2015.02
Receptionist/Office Manager
Microsystems Development Inc.
2007.02 - 2009.05
Office Administrator
Petersend Sheepskin Company
2000.02 - 2007.02
Associate of Science - Small Business Management And Marketing
Mt. San Antonion College
Associate of Science - Business Administration
Folsom Lake College
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