Liane Mabery
Phoenix,AZ
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
Work History
Budtender
Trulieve
05.2024 - Current
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
- Checked guests' photo identification for validity and age requirements.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
- Maintained strict inventory controls for regulatory compliance across dispensary operations.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Streamlined check-in processes for medical patients, expediting wait times while maintaining compliance with state requirements.
- Read industry publications to maintain knowledge on current and future bud trends.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
- Restocked supplies and arranged displays.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
- Paid attention to detail while completing assignments.
- Worked well in a team setting, providing support and guidance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proved successful working within tight deadlines and a fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
Store Manager
Circle K
11.2021 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Created employee schedules to align coverage with forecasted demands.
- Managed store organization, maintenance, and purchasing functions.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Trained team members in successful strategies to meet operational and sales targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Completed routine store inventories.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Submitted orders for new inventory.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Upheld brand identity standards within the store location through consistent signage presentation merchandise displays following corporate guidelines.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Approved regular payroll submissions for employees.
- Developed and implemented successful staff incentive programs to motivate employees.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reported issues to higher management with great detail.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
Retail Assistant Manager
Walmart
08.2018 - 06.2021
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented strategies to increase sales and profitability.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Maximized revenue growth through proactive management of store promotions, markdowns, and clearance events.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Coordinated special events and in-store promotions to attract new customers while providing an engaging experience for existing clientele.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Increased repeat business from loyal customers through personalized assistance in product selection while developing rapport with clientele.
- Led weekly sales meetings where individual accomplishments were recognized while addressing areas requiring improvement as a team.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Maintained exceptionally clean, customer-friendly and well-run clothing department.
- Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Conducted regular staff meetings to communicate company updates and provide ongoing training opportunities for professional development.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Improved employee retention rates by implementing recognition programs that encouraged growth within the company.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Retail Assistant Manager
Walgreens
02.2011 - 08.2018
Shift Leader
Walgreens
Phx, Az
02.2009 - 02.2011
Cashier
Walgreens
Phoenix, Az
06.1991 - 02.2009
Education
High School Diploma -
Maryvale High School
Phoenix Az06.1991
Timeline
Budtender
Trulieve
05.2024 - Current
Store Manager
Circle K
11.2021 - Current
Retail Assistant Manager
Walmart
08.2018 - 06.2021
Retail Assistant Manager
Walgreens
02.2011 - 08.2018
Shift Leader
Walgreens
02.2009 - 02.2011
Cashier
Walgreens
06.1991 - 02.2009
High School Diploma -
Maryvale High School