Summary
Overview
Work History
Education
Skills
Timeline
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Liane Rodriguez

Dayton,TN

Summary

Dynamic designer with a proven track record at Seeds of Change, excelling in project management and client satisfaction. Skilled in concept development and branding, I delivered innovative design solutions that enhanced customer engagement and increased repeat business. Recognized for exceptional communication and attention to detail, fostering strong client relationships.

Professional hospitality worker with strong background in managing short-term rental properties. Known for maintaining high standards and delivering exceptional guest experiences. Focused on team collaboration and adapting to changing needs, while showcasing effective problem-solving and customer service skills.

Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts.

Overview

15
15
years of professional experience

Work History

Designer

Seeds of Change
02.2023 - Current
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
  • Streamlined design processes, resulting in increased efficiency and faster project completion times.
  • Designed eye-catching promotional materials, driving increased event attendance and participation rates.
  • Created marketing materials, including brochures, flyers and product catalogs to brand standards.
  • Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
  • Negotiated with vendors to procure high-quality materials for marketing collaterals, staying within budget constraints.
  • Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
  • Mentored junior designers, fostering culture of continuous learning and professional growth.

Airbnb Host

Airbnb
02.2023 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
  • Carry the SuperHost badge for consecutive months, boasting a 4.94 Star Rating
  • Developed a comprehensive house manual to provide clear instructions for guests during their stay.
  • Maximized revenue potential by adjusting pricing strategies based on market trends and demand patterns.
  • Ensured compliance with all local regulations and laws pertaining to short-term rentals, including obtaining necessary permits and paying required taxes promptly.
  • Increased repeat bookings by fostering strong relationships with previous guests through excellent customer service and communication efforts.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
  • Monitored guest reviews closely, addressing any concerns or areas of improvement promptly to maintain high ratings consistently across multiple platforms.
  • Streamlined the booking process for guests with efficient communication and prompt responses to inquiries.

Designer, Business Owner

Outdoor Elements
01.2010 - 02.2023
  • Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
  • Developed innovative design concepts for improved brand recognition and customer engagement.
  • Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
  • Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
  • Managed daily operations for a successful small business, ensuring efficient processes and quality services.
  • Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Enhanced company reputation by consistently delivering exceptional service quality to customers.
  • Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
  • Fostered a positive work environment that motivated employees towards achieving their potential while contributing significantly towards overall company success.
  • Fostered positive work environment, leading to decrease in employee turnover.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Education

Certificate - Landscape And Turf Management

Chattanooga State Community College
Chattanooga, TN
05-2006

High School Diploma -

Notre Dame High School
Chattanooga
05-1999

Skills

  • Teamwork skills
  • Layout design
  • Concept development
  • Computer literate
  • CAD drafting
  • Project management
  • Photography
  • Rough sketching
  • Client satisfaction
  • Branding and identity
  • Tech-Savvy
  • Video editing
  • Strong organization
  • Booking management
  • Effective problem solving
  • Exceptional communication
  • Property management
  • Interior design
  • Calendar scheduling
  • Social media promotion
  • Cleaning standards
  • Superb hospitality
  • Guest relations management
  • Customer service
  • Time management
  • Teamwork and leadership
  • Attention to detail
  • Multitasking
  • Excellent communication
  • Guest services
  • Relationship building
  • Task prioritization
  • Self motivation
  • Interviewing and hiring
  • Conflict resolution
  • Property maintenance
  • Staff training
  • MS office
  • Payment processing
  • Adaptability
  • Sales and promotions
  • Profit and loss understanding
  • Vendor relationships
  • Community relations

Timeline

Designer

Seeds of Change
02.2023 - Current

Airbnb Host

Airbnb
02.2023 - Current

Designer, Business Owner

Outdoor Elements
01.2010 - 02.2023

Certificate - Landscape And Turf Management

Chattanooga State Community College

High School Diploma -

Notre Dame High School

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Liane Rodriguez