Summary
Overview
Work History
Education
Skills
Certification
Volunteer
Timeline
Generic

Liane M. Knox

24027 Wilcox Ln,CA

Summary

Dedicated, service-oriented professional seeking to transition into healthcare field as certified nursing assistant.

Future goals include continuing education leading to BSN.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Data Entry Clerk

Energineers Home Energy Auditors
Hayward, CA
09.2021 - Current
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted and checked input data against original documents.
  • Compiled data and reviewed information for accuracy prior to input.

Assistant Manager/Driver

Mountain Mike's Pizza
Livermore, CA
12.2020 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Fostered positive working relationships with regular customers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.

Housekeeper/Family Nanny

Lorraine Souza
Hayward, California
07.2014 - 07.2019
  • Built positive and nurturing environments to support child social and emotional growth.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Played games, worked on puzzles and read books to young children.
  • Organized different types of activities to enhance physical and intellectual development.
  • Taught children everyday skills and language.
  • Drove children to afterschool activities.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Bathed, dressed, helped with styling hair and helped with teeth brushing as part of routine to get ready for school.
  • Assisted children with homework assignments and special projects across different subjects.
  • Oversaw laundry operations by sorting clothing by color, loading and unloading washing machines and dryers and folding laundry in neat piles.
  • Cleaned and organized kitchen and eating areas by washing dishes, removing trash and wiping down counters and surfaces.

Customer Service Representative

ElectroRep Inc
Sausalito, California
01.2005 - 06.2010
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs, resolving concerns and complaints.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Managed timely and effective replacement of damaged or missing products.
  • Investigated and resolved accounting, service and delivery concerns.

Education

Associate of Science - Nursing

Contra Costa College
San Pablo, CA

Associate of Arts - Administration of Justice

College of Marin
Kentfield, CA
2004

Skills

  • Cultural sensitivity and awareness
  • Dependable, responsible, patient and hardworking
  • Able to quickly learn new concepts and skills
  • Backed by work/education history with reputation as team player and passion for helping others
  • Written and verbal communication skills
  • Personal background experience caring for terminally ill cancer patient (spouse) This included trach care, giving medication through feeding tube, nutrition through feeding tube, bed baths, and transfers

Certification


  • CA State Certified Nursing Assistant - February 2022
  • CPR/BLS Provider American Heart Association - valid March 2022-March 2024

Volunteer

Sunday School Teacher at New Faith Cathedral COGIC, Vallejo, CA (from Sept 2020)

-Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.

-Employed variety of instructional aids aids, methods and materials to provide for creative teachings, helping children grow spiritually.

-Led faith-based life to provide example for students between ages 13 and 18


Community Outreach Coordinator at New Faith Cathedral COGIC, Vallejo, CA (newly appointed February 2022)

-Connecting individuals with available and relevant community resources

-In process of developing food donation program for the surrounding community

Timeline

Data Entry Clerk

Energineers Home Energy Auditors
09.2021 - Current

Assistant Manager/Driver

Mountain Mike's Pizza
12.2020 - Current

Housekeeper/Family Nanny

Lorraine Souza
07.2014 - 07.2019

Customer Service Representative

ElectroRep Inc
01.2005 - 06.2010

Associate of Science - Nursing

Contra Costa College

Associate of Arts - Administration of Justice

College of Marin

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Liane M. Knox