Lianet Hernandez
Miami,USA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Plastic Surgery Coordinator
Vixen Plastic Surgery
01.2024 - 08.2025
- Coordinated patient care, ensuring smooth scheduling of surgeries and follow-ups.
- Managed patient inquiries, pre-op consultations, and facilitated post-surgery care.
- Effectively communicated with patients to provide clear instructions and answer questions.
- Worked under HIPAA regulations to maintain confidentiality and privacy of patient records.
Manager Assistant, Sales Department
NewLife Plastic Surgery
06.2023 - 01.2024
- Assisted in managing the daily operations of the sales department.
- Supported the sales team with client communications, scheduling, and administrative tasks.
- Ensured customer satisfaction through excellent service and problem-solving.
Front Desk Associate
305 Plastic Surgery
05.2023 - 12.2023
- Promoted from Call Center Agent to Front Desk Associate due to high performance.
- Managed patient check-ins, scheduled appointments, and assisted with office administration.
- Delivered exceptional service to patients while adhering to confidentiality and HIPAA regulations.
Call Center Agent
Vixen Plastic Surgery
02.2023 - 05.2023
- Answered high-volume inbound calls, providing patients with information on services.
- Scheduled consultations and followed up with patients as needed.
- Communicated effectively with patients while ensuring all information was HIPAA compliant.
Legal Assistant
Law Office of Morella Aguado
02.2021 - 03.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
American High School Acadamy
Miami09.2022
Healthcare-related courses for credit
Miami Dade College (MDC)
Skills
- Patient care coordination
- Knowledge of blood test protocols
- HIPAA compliance knowledge
- Patient communication
- Scheduling coordination
- Sales operations management
- Fluent in English and Spanish
- Collaborative team player
Languages
Spanish
Native or Bilingual
Timeline
Plastic Surgery Coordinator
Vixen Plastic Surgery
01.2024 - 08.2025
Manager Assistant, Sales Department
NewLife Plastic Surgery
06.2023 - 01.2024
Front Desk Associate
305 Plastic Surgery
05.2023 - 12.2023
Call Center Agent
Vixen Plastic Surgery
02.2023 - 05.2023
Legal Assistant
Law Office of Morella Aguado
02.2021 - 03.2022
High School Diploma -
American High School Acadamy
Healthcare-related courses for credit
Miami Dade College (MDC)