Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lianet Velazquez

Lewisville

Summary

Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Diligent professional with many years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention, and vendor negotiation. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Assistant Manager

LISD
Lewisville
12.2022 - Current
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Adhered strictly to sanitation guidelines while preparing food items in the kitchen area.
  • Provided guidance on proper use of kitchen equipment such as fryers, grills, ovens.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Trained new employees on restaurant policies, procedures, and customer service standards.
  • Inspected premises regularly to identify potential safety hazards or maintenance needs.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Ordered supplies as needed to maintain adequate stock levels in the cafeteria.
  • Analyzed financial data related to food costs, labor expenses and overall profitability of the cafeteria operations.
  • Coordinated with chefs and kitchen staff to develop menus that satisfied customer preferences while managing costs.
  • Managed cash flow, overseeing daily receipts and bank deposits.
  • Performed daily inspections to ensure compliance with health regulations.
  • Responded to customer concerns efficiently, accurately and with detailed information.
  • Conducted regular staff meetings to discuss operational improvements and address concerns.
  • Monitored cash registers during meal times to ensure accuracy of sales transactions.
  • Oversaw the maintenance and repair of restaurant equipment to ensure operational efficiency.
  • Updated restaurant policies and procedures as needed to improve workflow and efficiency.
  • Maintained accurate records of all inventory items purchased, sold and transferred.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Collaborated with health inspectors to address any compliance issues promptly.
  • Managed inventory levels, ordering supplies as needed to maintain stock.
  • Delegated work to staff, setting priorities and goals.
  • Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Explained goals and expectations required of trainees.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Prepared weekly reports outlining sales figures, cost analysis and other relevant data.
  • Trained new employees to perform duties.

General Manager

Taco Bueno
Flower Mound
02.2019 - 02.2022
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Established restaurant business plan by conferring with people in community to select food and beverage offerings.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Monitored daily operations to ensure adherence to established policies and procedures.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Delegated work to staff, setting priorities and goals.

General Manager

Taco Bell
Aubrey
02.2018 - 03.2020
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Reviewed menu items on a regular basis to ensure quality standards were met.
  • Delegated work to staff, setting priorities and goals.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Explained goals and expectations required of trainees.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Created weekly work schedules according to staffing needs.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Priced and ordered food products, kitchen equipment, and food service supplies.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Prepared and led food service training programs to teach staff various tasks.
  • Conducted regular meetings with staff members to discuss operational issues.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Provided direction, guidance and motivation to team members.
  • Distributed food to service staff for prompt delivery to customers.

Education

Bachelor of Information Technology - Computer Science

Gervacio Cabrera
Cuba
05-2015

Skills

  • Food safety
  • Inventory management
  • Menu development
  • Financial analysis
  • Cash handling
  • Employee training
  • Customer service
  • Quality control
  • Staff scheduling
  • Conflict resolution
  • Staff training
  • Retail operations management
  • Self motivation
  • Positive attitude
  • Problem-solving abilities
  • Multitasking and organization

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Manager

LISD
12.2022 - Current

General Manager

Taco Bueno
02.2019 - 02.2022

General Manager

Taco Bell
02.2018 - 03.2020

Bachelor of Information Technology - Computer Science

Gervacio Cabrera

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Lianet Velazquez