LIAN EVE MAZARIEGOS
Riviera Beach,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Dining Room Server
THE PRESERVE AT IRONHORSE
11.2022 - Current
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built long-lasting relationships with residents.
Dining Room Server
FRENCHMAN'S RESERVE COUNTRY CLUB
05.2023 - 09.2023
- Stayed up-to-date on menu changes to help customers make food choices.
- Checked on needs of each table and retrieved additional items.
- Replenished table, wait staff and kitchen supplies.
Bakery Sales Associate
DORIS ITALIAN MARKET AND BAKERY
07.2020 - 01.2023
- Maintained current knowledge of menu items, ingredients and special order products for sale in bakery.
- Maintained safe food handling standards at all times.
- Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
Dining Room Server
NEW YORK STYLE PIZZA AND RESTAURANT
03.2019 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Dining Room Server
THE BEACH CLUB
12.2017 - 12.2018
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Dining Room Server
THE PATTERSON CLUB
11.2014 - 11.2015
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - HOSPITALITY MANAGEMENT
LA CONSOLACION COLLEGE-BACOLOD,PHILIPPINES
PHILIPPINES03.2015
Skills
- Customer Engagement
- Menu Memorization
- Safe Food Handling
- Cleaning and Sanitization
- Guest Service
Timeline
Dining Room Server
FRENCHMAN'S RESERVE COUNTRY CLUB
05.2023 - 09.2023
Dining Room Server
THE PRESERVE AT IRONHORSE
11.2022 - Current
Bakery Sales Associate
DORIS ITALIAN MARKET AND BAKERY
07.2020 - 01.2023
Dining Room Server
NEW YORK STYLE PIZZA AND RESTAURANT
03.2019 - 03.2020
Dining Room Server
THE BEACH CLUB
12.2017 - 12.2018
Dining Room Server
THE PATTERSON CLUB
11.2014 - 11.2015
Bachelor of Science - HOSPITALITY MANAGEMENT
LA CONSOLACION COLLEGE-BACOLOD,PHILIPPINES
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