Lian F. Virella Figueroa
West Palm Beach,FL
Summary
Skilled Pharmacist with strong background in customer service, pharmacological knowledge and patient care. Expert in providing accurate clinical services. Detail-oriented professional goes extra mile to deliver service and support to pharmacy patrons.
Overview
16
16
years of professional experience
1
1
Certification
Work History
PT/LPT Pharmacist
Costco Wholesale
10.2022 - Current
- Assist with typing and filling prescriptions, completing transfers, inventory, verifying prescriptions
- Counsel patient on prescription and OTC medications
- Assist with patient and provider calls/voicemails
- Immunized patients.
- Assist with typing and filling prescriptions, completing transfers, and inventory
- Counsel patient on prescription and OTC medications
- Assist with patient and provider calls/voicemails
- Immunized patients.
- Assist with typing and filling prescriptions, insurance
- Assist with patient calls
Pharmacy Intern
Costco Wholesale
08.2017 - 10.2022
- Prepared packaging and labels for prescriptions, answering phone.
- Helped in drop-off and pick-up areas.
- Provided friendly customer service at drop-off and pick-up counters.
- Used pharmacy software to enter prescription and insurance information.
- Followed department policies, procedures and best practices for pharmacy operations.
Pharmacy technician
Costco Wholesale
11.2013 - 08.2017
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Cashier
Costco Wholesale
01.2011 - 11.2013
- Responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Assistant Cashier
Costco Wholesale
02.2010 - 01.2011
- Met customer needs through polite, friendly and attentive service.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Answered questions about store policies and addressed customer concerns.
Food Court
Costco Wholesale
01.2008 - 02.2010
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Bakery Wrapper
Costco Wholesale
11.2007 - 01.2008
- Placed items into bags, boxes or other containers.
- Inspected items for defects and damage.
- Assembled boxes, cartons and containers to package items.
- Cleaned and maintained production area and equipment.
Education
Ph.D. - Pharmacy
Palm Beach Atlantic University, Lloyd L. Gregory School of Pharmacy
West Palm Beach, FL05.2022
Bachelor of Science - Biological Sciences
InterAmerican University of Puerto Rico
San Juan, PR05.2017
Associate of Science - Pharmacy Technician
Dewey University of Puerto Rico
Hato Rey, PR08.2012
Skills
- Team leader
- Responsible
- Computer literacy
- Customer service
- Attention to detail
- Problem-solving
- Excellent communication
- Integrity
- Empathic
Certification
2020 – Present Mental Health First Aid USA
National Council for Behavioral Health
2020 – Present Poison Control Training
2019 – Present Basic Life Support Certification
American Heart Association
2018 – Present Pharmacy-Based Immunization Delivery Certification
American Pharmacists Association
2017 – Present Pharmacy Intern
Additional Information
- Pharmacist Florida Department of Health License No. PS 64962
Languages
Spanish
English
Timeline
PT/LPT Pharmacist
Costco Wholesale
10.2022 - Current
Pharmacy Intern
Costco Wholesale
08.2017 - 10.2022
Pharmacy technician
Costco Wholesale
11.2013 - 08.2017
Cashier
Costco Wholesale
01.2011 - 11.2013
Assistant Cashier
Costco Wholesale
02.2010 - 01.2011
Food Court
Costco Wholesale
01.2008 - 02.2010
Bakery Wrapper
Costco Wholesale
11.2007 - 01.2008
Ph.D. - Pharmacy
Palm Beach Atlantic University, Lloyd L. Gregory School of Pharmacy
Bachelor of Science - Biological Sciences
InterAmerican University of Puerto Rico
Associate of Science - Pharmacy Technician
Dewey University of Puerto Rico
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