Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lianis Santiago

KISSIMMEE,Florida

Summary

I can manage high-pressure situations and multitasking, I excel in customer service and complex problem-solving. Trained teams and improved service standards across retail and hospitality sectors, showcasing strong leadership and a detail-oriented approach. Achieved seamless operations by leveraging active learning and multitasking abilities.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate Cashier

Burlington Coat Factory
06.2021 - 01.2023
  • Maintained a clean and organized store environment, contributing to a positive customer experience.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated POS terminals and cash drawer balancing.
  • Assisted with inventory management tasks, ensuring accurate stock levels and timely product replenishment.
  • Assisted in training new cashiers, improving team performance and consistency in customer service.

Team Lead

Popshelf
01.2023 - 03.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Restaurant Hostess

Omni Hotels & Resorts
07.2023 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Associate of Arts - Liberal Arts And General Studies

Valencia College
Kissimmee, FL
05.2025

High School Diploma -

Mater Academy Preparatory High School
3250 Pleasant Hill Rd, Kissimmee, FL 34746
05.2023

Skills

  • Customer Service
  • Strong multitasking
  • Complex Problem-Solving
  • Detail Oriented
  • Active Learning

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Hostess

Omni Hotels & Resorts
07.2023 - Current

Team Lead

Popshelf
01.2023 - 03.2024

Retail Sales Associate Cashier

Burlington Coat Factory
06.2021 - 01.2023

Associate of Arts - Liberal Arts And General Studies

Valencia College

High School Diploma -

Mater Academy Preparatory High School

Similar Profiles

CREATE PROFILE
Lianis Santiago