Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Lianna Barrera

Odessa,TX

Summary

Proven leader and efficient Clinic Manager at Feeser Eyecare, adept in patient care quality improvement and operational efficiency. Skilled in Electronic Health Records and exceptional in fostering collaborative team environments. Demonstrated success in enhancing patient satisfaction and streamlining clinic operations, embodying a strong work ethic and effective communication.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Clinic Manager

Feeser Eyecare
07.2023 - Current
  • Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
  • Hired, trained and supervised employees to maintain team of high performers.
  • Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
  • Created and implemented policies to improve operational efficiency and patient care quality.
  • Improved patient satisfaction through effective communication and compassionate care.
  • Maintained a clean, safe environment for both patients and staff by enforcing strict adherence to infection control protocols.
  • Coordinated with healthcare professionals to verify proper implementation of patient treatment plans.
  • Prioritized patient confidentiality, adhering to HIPAA guidelines and safeguarding sensitive information at all times.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Managed inventory of allergenic extracts used for testing purposes, ensuring adequate supply levels at all times while reducing waste.
  • Educated patients on allergen avoidance strategies and self-management techniques for allergic reactions, improving overall quality of life.
  • Maintained detailed records of patient treatments, contributing to efficient communication among healthcare team members.

Clinical Assistant

Feeser Eyecare
11.2022 - 07.2023
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
  • Documented vital signs and health history for patients in clinic.
  • Restocked supplies in front office and in patient exam rooms to stay in line with expected patient levels.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Utilized effective communication and active listening skills when interacting with patients.
  • Comforted anxious patients before procedures and listened to concerns, offering support and compassion.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Jo-ann Team Member

JOANN Fabrics And Crafts
01.2021 - 09.2021
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Offered exceptional customer service to all guests.
  • Resolved issues quickly to maintain productivity goals.
  • Cleaned, scrubbed and sanitized sales floor and back storage areas to meet regulatory and group guidelines governing safety and cleanliness.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Babysitter

Contreras Family
05.2016 - 01.2021
  • Played games, worked on puzzles and read books to young children.
  • Communicated with parents about daily activities and behaviors.
  • Demonstrated empathy and kindness to display positive character traits.
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Prepared healthy, age-appropriate snacks and meals.
  • Helped children learn how to complete small chores appropriate for age level.
  • Watched children playing with toys and games for safety and appropriate behavior.
  • Led indoor and outdoor activities to entertain and occupy children.
  • Read books to children using fun voices and playful tones.
  • Employed positive reinforcement methods to encourage good behavior.

Election Clerk

Elections Office
03.2020 - 03.2020
  • Collected necessary information from voters to determine correct voting location and ballot.
  • Obtained signatures and recorded names of voters to prevent voting of unauthorized persons.
  • Created fair, non-partisan environment to protect free choice of voters.
  • Compiled company information and related material and distributed it to candidates.
  • Greeted every guest with personable approach and provided knowledgeable service.

Education

High School Diploma -

Permian High School
Odessa, TX
05.2020

Skills

  • Willingness to Learn
  • Accepting Feedback
  • Attention to Detail
  • Strong Work Ethic
  • Customer Service
  • Work Prioritization
  • Collaborative team member
  • Verbal and Written Communication
  • Reading body language
  • Active Listening
  • Conflict Resolution
  • Team Leadership
  • Patient Scheduling
  • Patient Admission
  • Medical Billing
  • Physician Interaction
  • Effective Listening and Communication
  • Electronic Health Records
  • Appointment Scheduling
  • Medical Terminology
  • Medication Administration
  • Allergen identification
  • Patient Transfers

Accomplishments

  • Attended regularly scheduled instructional classes, taking organized notes and interacting in positive manner.
  • Supervised team of 6 staff members.
  • Resolved issues through effective communication.

Certification

  • First Aid/CPR Certified
  • CNA - Certified Nurse Assistant

Languages

Spanish
Limited Working

Timeline

Clinic Manager

Feeser Eyecare
07.2023 - Current

Clinical Assistant

Feeser Eyecare
11.2022 - 07.2023

Jo-ann Team Member

JOANN Fabrics And Crafts
01.2021 - 09.2021

Election Clerk

Elections Office
03.2020 - 03.2020

Babysitter

Contreras Family
05.2016 - 01.2021

High School Diploma -

Permian High School

Similar Profiles

CREATE PROFILE
Lianna Barrera