Lianna Hammond
Homosassa,FL
Summary
Dependable professional with strong customer service skills and a collaborative approach. Proven ability to resolve problems and enhance client relationships in fast-paced environments.
Overview
28
28
years of professional experience
Work History
LM Banners and Graphics
Self
Homosassa, FL
07.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Fitness Coach
Anytime Fitness
Homosassa, FL
06.2025 - 09.2025
- Developed personalized fitness plans tailored to individual client goals and needs.
- Conducted fitness assessments and progress evaluations to track client improvements
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and a collaborative approach.
- Facilitated ongoing communication between trainers, staff, and management to maintain a cohesive team environment focused on delivering quality service.
- Led by example through maintaining personal fitness levels and adhering to professional standards of conduct within the gym environment.
- Developed strong member relationships with caring and collaborative approach.
- Managed scheduling of personal training sessions, accommodating changes when necessary to ensure client satisfaction.
- Maintained a clean and organized training environment, ensuring optimal conditions for client workouts.
Dental Insurance Coordinator
Friendly Smiles Dental Care
Lutz, FL
08.1998 - 06.2013
- Coordinated claims processing and follow-up, ensuring timely reimbursements for dental procedures.
- Managed patient insurance verifications and eligibility checks to streamline office workflows.
- Trained new staff on insurance protocols and office procedures to ensure consistent service delivery.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Enhanced office productivity by effectively scheduling appointments according to provider availability and patient needs.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Filed and tracked insurance claims and communicated claims status to patients.
Education
GED -
Plantation High School
Plantation, FL06.1983
Skills
- Customer service
- Attention to detail
- Organizational skills
- Multitasking
- Problem resolution
- Client relationship management
- Teamwork and collaboration
- Verbal communication
- Dependable and responsible
- Friendly, positive attitude
Timeline
LM Banners and Graphics
Self
07.2026 - Current
Fitness Coach
Anytime Fitness
06.2025 - 09.2025
Dental Insurance Coordinator
Friendly Smiles Dental Care
08.1998 - 06.2013
GED -
Plantation High School