lianna Lawson
Lebanon
Summary
Detail-oriented banking professional with over 1.5 years of experience in branch operations, ensuring transaction accuracy and compliance with protocols. Demonstrated ability to efficiently route specialized customer requests and resolve account discrepancies while enforcing corporate guidelines. Skilled in systematic data organization and maintaining composure under pressure.
Overview
2
2
years of professional experience
Work History
Bank Teller
Citizens Bank and Trust
Lebanon
11.2024 - Current
- Conducted thorough discovery during account inquiries to provide tailored solutions for complex financial needs.
- Maintained 100% accuracy in cash drawer balances while executing large-sum currency and check transactions.
- Ensured compliance with bank safety protocols during all financial transactions.
- Analyzed transaction discrepancies promptly, resolving issues to enhance customer satisfaction.
- De-escalated customer complaints effectively, ensuring smooth communication and resolution.
- Routed specialized requests efficiently to appropriate departments for effective handling.
- Delivered exceptional service by addressing customer inquiries and concerns in a timely manner.
- Executed transactions securely, adhering to established cash control protocols.
Apparel Sales Associate
Walmart
Lebanon
08.2024 - 10.2024
- Data Organization & Taxonomy: Managed high-volume department inventory, categorizing and sorting apparel merchandise by size, style, brand, and seasonal guidelines to enhance organization and accessibility.
- Discrepancy Identification: Conducted routine floor audits to identify and correct mislabeled price tags and misplaced products, ensuring inventory accuracy and maintaining customer trust.
- Protocol & Safety Compliance: Adhered to company security and fitting room protocols to minimize loss prevention risks and ensure a safe shopping environment.
Lifeguard
Lebanon Country Club
Lebanon
06.2024 - 08.2024
- High-Pressure Monitoring: Maintained continuous vigilance and mental focus over extended, high-stress hours in a compact pool environment, ensuring the safety of all patrons.
- Risk mitigation: Enforced administrative rules and safety regulations to prevent accidents, safeguarding patrons and reducing potential liability.
- Conflict resolution: De-escalated customer disputes by upholding safety guidelines and facility policies, effectively maintaining authority and ensuring a safe environment.
Education
High School Diploma -
Marion County High School
Lebanon, KY05-2025
Skills
- Cash handling and balancing
- Transaction accuracy
- Funds transfer execution
- Banking operations
- Financial controls
- Customer conflict resolution
- Problem solving
- Attention to detail
- Stress management
Timeline
Bank Teller
Citizens Bank and Trust
11.2024 - Current
Apparel Sales Associate
Walmart
08.2024 - 10.2024
Lifeguard
Lebanon Country Club
06.2024 - 08.2024
High School Diploma -
Marion County High School