Lianna Lee
Lincoln,CA
Summary
Hello! My name is Lianna Lee. I am a highly driven worker and successful at implementing strategic approaches to drive profitability and sales. Skilled in performance excellence in customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
Work History
Bartender & Server
The Silver Dollar Saloon
Marysville, CA
08.2022 - Current
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Greeted customers and provided excellent customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided excellent customer service to ensure satisfaction.
General Manager
The Brick Coffee House Café
Marysville, CA
02.2021 - Current
- Created schedules and monitored payroll to remain within budget.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Delegated work to staff, setting priorities and goals.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Supervised employees through planning, assignments, and direction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Ensured compliance with local health department regulations regarding food safety standards.
- Trained employees on duties, policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Line Cook
Pizza Round Up
Marysville , CA
10.2018 - 03.2023
- Communicated effectively with other staff members regarding orders and menu changes.
- Stocked and restocked kitchen supplies as needed.
- Made meals in accordance with company standards and requirements.
- Performed workstation prep prior to shift start.
- Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
- Handled customer orders in a timely manner, ensuring accuracy of order.
Hostess
The Harbor Restaurant
Santa Barbara, CA
10.2020 - 03.2021
- Answered telephone to provide dining information and take reservations.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Maintained a clean and organized dining area.
Education
Associate of Arts - Psychology
Yuba College
Marysville, CA06-2022
Skills
- Financial Management
- Staff Development
- Marketing
- Policy Implementation
- Performance Management
- Team Leadership
- Team Player
- Great Adaptability
- Skills In Public Speaking
- Creative
Affiliations
- Multitasker. I have the ability to do multiple things at once. This has been learned being the General Manager at The Brick Coffee House.
- Cooking, cleaning and singing are my hobbies!
Languages
English
Professional
Accomplishments
2017-2019: I was granted Honor Roll my Sophomore year to the end of my Senior year at Marysville high school. I had a GPA of above 3.5 for those three years. I was able to get on the Honor roll system and Dean's list in my first two semesters of College at Yuba College (2020/2021).
I graduated college with an Associates degree in Arts for Psychology.
I was asked to be on 93Q to talk about all the great projects coming to Marysville in 2024!
References
References available upon request.
Timeline
Bartender & Server
The Silver Dollar Saloon
08.2022 - Current
General Manager
The Brick Coffee House Café
02.2021 - Current
Hostess
The Harbor Restaurant
10.2020 - 03.2021
Line Cook
Pizza Round Up
10.2018 - 03.2023
Associate of Arts - Psychology
Yuba College
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