Lianna Moya
Summary
Patient and dedicated teacher skilled at developing and promoting interactive learning within group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons.
Overview
11
11
years of professional experience
1
1
Certification
Work History
ESOL Teacher
Miami Dade Public Schools
11.2022 - 06.2023
- Enhanced student comprehension by incorporating visual aids and real-life examples in lesson plans.
- Improved classroom management by implementing clear guidelines, routines, and positive reinforcement strategies.
- Boosted student engagement with diverse teaching methods, including group projects, hands-on activities, and technology integration.
- Increased parent involvement through regular communication and informative conferences, fostering a supportive learning environment.
- Conducted assessments to monitor student progress and used data-driven instruction for continuous improvement of learning outcomes.
- Provided individualized support for students with diverse needs, tailoring instruction to accommodate varying language levels and learning styles.
Package Room Associate
First Service Residential
04.2021 - 07.2022
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Collaborates and communicates with logistics technicians, customer service representatives, service providers, and others involved in the shipment and receipt of products.
- Tracks, traces, and updates the status of incoming and outgoing shipments.
- Maintains a clean, neat, and member-ready area.
- Promptly unloads trucks and deliveries and sorts and stocks receivables.
- Maintains an accurate log sheet of daily moves, scanning inventory, and counting accurately.
- Engages with vendors and drivers with a positive attitude.
Beauty Consultant
Mary Kay
07.2019 - 04.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
- Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
General Store Associate
Home Depot
10.2018 - 07.2019
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Boosted store sales with effective product recommendations based on customer needs and preferences.
- Maintained a clean and organized store environment to enhance the overall shopping experience for customers.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Demonstrated strong knowledge of store products, assisting customers in making informed decisions about their purchases.
Front Desk Agent
Cayo SantaMaria Piedra Movida Hotel Caibarien
02.2017 - 01.2018
- Greeted all guests in a polite and professional manner
- Processed guests payments for room, food and beverages charges
- Recommend hotel activities and entertainment options for guests
- Served as public relations representative for the hotel
- Delivered or to manage delivery of items to guest's rooms
- Had working relationships with all hotel departments.
Education Administrative Assistant
Martha Abreu University Santa Clara
08.2015 - 01.2017
- Planned schedules and college activities for students of Industrial and Mechanical Engineering
- Filled in paperwork related to administrative matters
- Controlled and report accomplishment of planned school activities
- Met with students and teachers in order to organize school schedules.
English Teacher
Manuel Ascunce Pedagogical School Santa Clara
08.2012 - 07.2015
- Planned and taught English lessons for Spanish speakers students
- Participated in extra curricular activities with students such as sports or cultural workshops
Education
Bachelor's Degree - Foreign Language
Felix Varela University
07.2012
Skills
- Experienced administrative assistant with training in a wide range of office administration tasks
- Able to work under pressure and collaborate with a team
- Successful record of fielding phone calls, providing information to clients and acting as liaison between departments
- Advanced written and oral communication skills in Spanish
- Upper Intermediate written and oral communication skills in French
- Elementary oral and written skills in Portuguese
- Account management
- Positive interpersonal skills
- Teaching Strategies
- Grammar Instruction
Certification
- Degree In Foreign Languages, Felix Varela University, 07/2012
- Foreign Language Teaching, British Council, 03/2015
Languages
Portuguese
Elementary
Spanish
Native or Bilingual
French
Professional Working
Timeline
ESOL Teacher
Miami Dade Public Schools
11.2022 - 06.2023
Package Room Associate
First Service Residential
04.2021 - 07.2022
Beauty Consultant
Mary Kay
07.2019 - 04.2021
General Store Associate
Home Depot
10.2018 - 07.2019
Front Desk Agent
Cayo SantaMaria Piedra Movida Hotel Caibarien
02.2017 - 01.2018
Education Administrative Assistant
Martha Abreu University Santa Clara
08.2015 - 01.2017
English Teacher
Manuel Ascunce Pedagogical School Santa Clara
08.2012 - 07.2015
Bachelor's Degree - Foreign Language
Felix Varela University