Lianna Roque Soto
Las Vegas,NV
Summary
Accomplished Tax Professional with a proven track record at Liannas Taxes And Insurance, showcasing expertise in tax law interpretation and a commitment to enhancing client relationships. Leveraged tax software proficiency and exceptional organizational abilities to reduce audit risks and secure client savings, consistently exceeding performance targets. Demonstrated leadership in high-volume caseload management and client communication, ensuring compliance and satisfaction.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Tax Professional
Liannas Taxes And Insurance
01.2011 - 05.2024
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
- Enhanced client relationships through proactive communication and personalized financial advice.
- Managed high-volume caseloads, prioritizing tasks effectively to meet strict deadlines consistently.
- Conducted comprehensive reviews of individual and business tax returns, identifying errors or opportunities for additional savings.
- Established strong professional reputation through exceptional customer service and commitment to excellence in all aspects of work performance.
- Reduced audit risks by maintaining thorough documentation and ensuring compliance with IRS regulations.
Guest Room Attendant
MGM Grand
01.2007 - 05.2009
- Improved efficiency within housekeeping team through effective communication of task progressions throughout shifts.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Addressed guest concerns promptly, demonstrating strong problem-solving abilities while maintaining professionalism.
- Inspected rooms to identify and address maintenance issues, improving overall guest experience.
- Inspected rooms to confirm adherence to department standards.
- Prioritized tasks effectively during peak occupancy periods to maximize productivity and meet deadlines.
- Maintained inventory of linens, towels, and amenities to ensure consistent quality and availability.
- Contributed to the achievement of department goals by consistently meeting or exceeding assigned quotas for daily cleanings.
- Reported damages, disturbances and shortcomings to supervisor.
- Adhered strictly to hygiene protocols when handling laundry items, preventing cross-contamination between clean and soiled materials.
- Replenished guest room water glasses, toiletries, and paper products.
- Exercised politeness and discretion when dealing with guests and guest property.
- Proactively reported possible security risks or suspicious activities observed within guest spaces, ensuring the safety of guests and hotel property.
- Streamlined room preparation process, ensuring timely availability for new guests.
- Assisted housekeeping team in achieving high cleanliness standards for all guest rooms.
- Collaborated with front desk staff to communicate room statuses, enhancing customer service efficiency.
- Received positive feedback from guests regarding attention to detail and cleanliness of rooms.
- Provided exceptional turndown service for VIP guests, creating a memorable stay experience.
- Participated in regular safety trainings to ensure compliance with industry regulations and hotel guidelines.
- Implemented eco-friendly practices in cleaning procedures, reducing environmental impact and waste.
- Washed and cleaned windows and mirrors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Handled requests for extra linens, toiletries and other supplies.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
Education
IRS Approved CE Provider - Tax Preparation Services
The Tax School / IRS Continuing Education
Las Vegas, NV11.2010
Certifícate Of Achievement - House Person Utility
Culinary Training Academy
Las Vegas, NV12.2006
Informatics Engineering -
Facultad De Ingeniería Informática … Universidad
Santiago De Cuba. Cuba 04.2006
Skills
- Tax Credits and Incentives
- International Tax Knowledge
- State and Local Taxation
- Tax Law Interpretation
- Tax Software Proficiency
- Tax code knowledge
- Mathematical Calculations
- Individual Tax Preparation
- Local, state, and federal tax returns
- Relationship Building
- Organizational abilities
- Client Communication
- Verbal/written communication
- Legal Research
- Tax Return Preparation
- Document Preparation
- Electronic Filing Software
- Tax Form Completion
Certification
Certificate Of Achievement
House Person Utility
- Area of certification Training - Timeframe
Timeline
Tax Professional
Liannas Taxes And Insurance
01.2011 - 05.2024
Guest Room Attendant
MGM Grand
01.2007 - 05.2009
IRS Approved CE Provider - Tax Preparation Services
The Tax School / IRS Continuing Education
Certifícate Of Achievement - House Person Utility
Culinary Training Academy
Informatics Engineering -
Facultad De Ingeniería Informática … Universidad