Kevin Ramirez
Austin,TX
Summary
Dynamic customer service professional with a proven track record at Maximus, excelling in resolving complaints and enhancing customer satisfaction. Skilled in outbound calling and data entry, I effectively trained team members and implemented strategies that boosted loyalty. My strong communication skills and attention to detail drive exceptional results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Welding Student
Southern Carriers
Austin, Texas
07.2025 - 01.2026
- Operated welding equipment to perform various joint types and metal fabrication tasks.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Interpreted blueprints and technical drawings for accurate welding specifications.
- Assisted instructors in demonstrating welding techniques and safety protocols.
- Collaborated with peers on group projects to enhance teamwork skills and knowledge sharing.
- Conducted routine inspections of tools and equipment to ensure proper functionality.
Call Center Representative
Maximus
Austin, Texas
03.2024 - 10.2024
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Performed outbound calling campaigns to promote new products or services.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Production Assembler
Tesla
, TX
08.2023 - 02.2024
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Worked at different stations to provide optimal coverage and meet production goals.
- Maintain a clean and organized workspace, allowing for efficient workflow and adherence to safety protocols.
- Improved production effeciency
Crew Member Team Leader
Whatabuger
Austin , TX
01.2019 - 12.2021
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Cleaned or prepared construction sites to eliminate hazards.
- Resolved customer complaints in a timely manner with empathy and understanding.
- Greeted customers and answered any questions they had about the store's products and services.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Welding - Industrial Manufacturing
Southern Careers Institute
TX01-2026
High School Diploma -
Del Valle High School
Del Valle, TX05-2023
Skills
- Customer service
- Outbound calling
- Microsoft Word
- Communication skills
- Data entry
- Customer satisfaction
Languages
English
Professional
Spanish
Professional
Timeline
Welding Student
Southern Carriers
07.2025 - 01.2026
Call Center Representative
Maximus
03.2024 - 10.2024
Production Assembler
Tesla
08.2023 - 02.2024
Crew Member Team Leader
Whatabuger
01.2019 - 12.2021
Welding - Industrial Manufacturing
Southern Careers Institute
High School Diploma -
Del Valle High School