Summary
Education
Skills
Timeline
Work History
Overview
Generic

Lianne Halpern

Mesa,AZ

Summary

I'm a talented business operations professional with a passion for process improvement and problem solving. I get energy from working cross functionally with teams. I have a talent for analyzing information to identify trends and issues and I get excited about seeing those issues fixed. I have an extensive background of experience that ranges from business operations in restaurants to call center operations. I'm a highly adaptable management professional with natural talent for leading and motivating people to achieve challenging objectives. Skilled in training and mentoring employees to develop every person to their full potential.

Education

Bachelor of Science - Business Management

Southern New Hampshire University
Hooksett, NH
05.2023

Skills

  • Leadership
  • Culture Development
  • Hiring and Training
  • Cross-Functional Collaboration
  • P&L Responsibility
  • Budgeting and Cost Control
  • Business Management and Development
  • Inventory and Supply Control
  • Cost Control
  • Order Management
  • Stock Organization
  • Verbal and Written Communication

Timeline

Sr. Escalations Specialist, HQ

Target
07.2021 - Current

SENIOR MANAGER

California Pizza Kitchen
01.2017 - 12.2020

MANAGER

118 Degrees (CLOSED)
01.2016 - 01.2017

Owner/Operator

Self Employed Web
04.2013 - 05.2016

Bachelor of Science - Business Management

Southern New Hampshire University

Work History

Sr. Escalations Specialist, HQ

Target
07.2021 - Current


  • As an escalations specialist I deal with complex guest service issues. I develop empathetic client relationships and earned a reputation for exceeding service standard goals as well as exceeded KPIs and metrics consistently since my start date.
  • I'm an onboarding specialist for new hires helping to facilitate training materials as well as setup systems like Avaya, Salesforce, and Axiom. I also collaborate with leadership on projects to implement changes that streamline processes and improve guest and team member experience and efficiency. Recently I identified and solved an issue that was caused guest's orders to cancel repeatedly.

SENIOR MANAGER

California Pizza Kitchen
01.2017 - 12.2020
  • Worked across our region in several stores grossing over $5 Million each where I specialized in food cost and inventory management.
  • Kept inventory levels optimized and supplies organized for forecasted demands by regularly adjusting pars via PMIX.
  • Conducted weekly inventory with the GM and researched variances to control food cost. I was able to bring one of our stores from a 16.5% to 15.7% in one period and keep it there over a quarter while I was in the that store.
  • Efficient at all financial aspects of the business including receiving, invoicing, credits, and managing P&L.
  • Utilized HotSchedules and EPIC center to analyze sales statistics to forecast and schedule in order to hit our labor target of 17%.

MANAGER

118 Degrees (CLOSED)
01.2016 - 01.2017
  • I was responsible for all FOH operations including hiring and training. We were a very small operation grossing about $500k per year. Labor was a top concern with sales this low and grass roots marketing was an effort we took very seriously. We were heavily involved in local food fairs as a raw vegan restaurant in a very niche market.

Owner/Operator

Self Employed Web
04.2013 - 05.2016
  • I was the owner and operator of a digital Ebay storefront which specialized in retro, collectible, and very valuable video games and video game merchandise.
  • I researched retro video game market to understand current demand and ll market gaps or increase share for existing products. Some of our most valuable items included highly coveted games from the original Nintendo and Super Nintendo systems.


Overview

10
10
years of professional experience

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