Lianne Jackson
Bonney Lake,WA
Summary
Highly effective working in both team-based and self-directed capacities. Dedicated to an open and communicative culture. Consistently makes effective decisions that positively impact team and business success.
Overview
6
6
years of professional experience
Work History
Lead Reservations Agent
Alaska Airlines
11.2021 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Assisted agents with any questions and provided guidance and feedback for any issues that arose.
- Resolved various issues and discrepancies for customers.
Office Assistant
Deck Guru
06.2021 - 11.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Guest Services Receptionist
Solei Day Spa
12.2020 - 05.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Assisted guests and providers with managing current and future appointments
- Preformed all opening and closing duties
Baking Assistant
Celebrity Cakes Studio
01.2020 - 03.2020
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Produced consistently high-quality baked goods for customers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Complied with health and safety codes to protect staff and customers.
Sales Support Assistant
General Builders Supply
11.2019 - 01.2020
- Built relationships with customers and community to promote long term business growth.
- Assisted sales representatives with filing and purchase orders
- Maintained organized office space
Customer Service Representative
Convergent Outsourcing
07.2019 - 11.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
Lead Cashier
Old Navy
09.2018 - 01.2019
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Cashier/Sales Associate
Walmart
10.2017 - 08.2018
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
Education
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06.2019
Skills
- Airline Regulations
- Effective Listening
- Superior Customer Service
- Employee Coaching and Mentoring
- Verbal and Written Communication
- Time Management
- Employee Training
- Organizing and Categorizing
- Data Entry and 10-Key
Timeline
Lead Reservations Agent
Alaska Airlines
11.2021 - Current
Office Assistant
Deck Guru
06.2021 - 11.2021
Guest Services Receptionist
Solei Day Spa
12.2020 - 05.2021
Baking Assistant
Celebrity Cakes Studio
01.2020 - 03.2020
Sales Support Assistant
General Builders Supply
11.2019 - 01.2020
Customer Service Representative
Convergent Outsourcing
07.2019 - 11.2019
Lead Cashier
Old Navy
09.2018 - 01.2019
Cashier/Sales Associate
Walmart
10.2017 - 08.2018
High School Diploma -
Bonney Lake High School
Similar Profiles
Kyle GrantKyle Grant
Director, Human Resource Business Partners at Alaska AirlinesDirector, Human Resource Business Partners at Alaska Airlines
Ismael CervantesIsmael Cervantes
Customer Service Agent at Alaska AirlinesCustomer Service Agent at Alaska Airlines
Sweetie MoalaSweetie Moala
Customer Service Representative at Alaska AirlinesCustomer Service Representative at Alaska Airlines