Lianne Richards
Pendleton,OR
Summary
Focused and reliable beverage server bringing high enthusiasm and extensive knowledge of food and beverage safety practices. Proven history of excellent customer service and cash handling skills. Dedicated to accuracy for productive work and takes pride in a job well done.
Overview
10
10
years of professional experience
Work History
Beverage Server
Wildhorse Resort And Casino
04.2016 - Current
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
- Maintained a clean and organized work environment, ensuring optimal service for all guests.
- Collaborated with bartenders and kitchen staff for seamless service during peak hours.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Utilized knowledge of menu items and ingredients to make personalized recommendations for guests.
- Successfully upsold premium beverage options, increasing overall sales revenues.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Completed mandatory alcohol server training to comply with local regulations and maintain a safe environment for patrons.
- Adhered to strict sanitation standards, minimizing the risk of foodborne illness or contamination.
- Balanced multiple responsibilities efficiently, providing exceptional service during high-traffic shifts.
- Resolved customer complaints professionally, prioritizing guest satisfaction and maintaining a positive atmosphere.
- Implemented effective time-management strategies to minimize wait times for guests during busy periods.
- Contributed to team success through active communication and collaboration with colleagues across all departments.
- Stayed current on industry trends and emerging products, continuously enhancing beverage knowledge and expertise.
- Demonstrated flexibility in scheduling, adapting quickly to last-minute changes or additional shift coverage requirements when necessary.
- Assisted in training new hires on best practices for beverage service, contributing to overall team proficiency.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Custodial Maintenance Worker
Wildhorse Resort And Casino
08.2014 - 04.2016
- Enhanced facility cleanliness by performing regular custodial tasks such as sweeping, mopping, and dusting.
- Maintained a safe environment for building occupants by promptly addressing spills, hazards, and other safety concerns.
- Improved overall appearance of the facility with thorough cleaning and attention to detail in all areas.
- Contributed to a positive work atmosphere through effective communication and collaboration with colleagues and supervisors.
- Ensured proper usage of cleaning chemicals by following established guidelines and safety procedures.
- Assisted with setup and breakdown for special events, ensuring timely completion and smooth transitions between activities.
- Increased efficiency within the maintenance team by sharing knowledge on best practices and techniques for various tasks.
- Completed all assigned tasks within designated timeframes, consistently meeting or exceeding expectations for punctuality and productivity.
- Streamlined daily workflows by organizing supplies and equipment for easy access during routine maintenance tasks.
- Elevated customer satisfaction ratings by maintaining a clean environment and promptly addressing concerns from building occupants.
- Provided exceptional support during emergencies or unexpected situations requiring immediate attention.
- Collaborated closely with management to develop efficient schedules that maximized productivity without compromising quality.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained optimal supply levels to meet daily and special cleaning needs.
Education
High School Diploma -
Milford High School
Milford, MA06.2007
Skills
- Upselling strategies
- Guest Needs Assessment
- Organization and Planning
- Efficient multitasking
- Cleanliness and sanitation
- Responsible Alcohol Service
- Cash handling expertise
- Excellent customer service
- Professional Appearance
- Payment Processing
- Order Accuracy
- Memory retention
- Patience and Empathy
- Strong Communication Skills
- Reliability and punctuality
- Team player mentality
- Special Requests and Substitutions
- Beverage Preparation
- High Energy and Stamina
- Teamwork and Collaboration
- Professional Demeanor
- Organizational Skills
- Continuous Improvement
- Team Leadership
- Excellent Communication
- Professionalism
- Reliability
- Cleaning and sanitizing
- Attention to Detail
- Warm and Friendly
- Cash Handling
Timeline
Beverage Server
Wildhorse Resort And Casino
04.2016 - Current
Custodial Maintenance Worker
Wildhorse Resort And Casino
08.2014 - 04.2016
High School Diploma -
Milford High School
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