Lianne Villa
Winterset,IA
Summary
Dedicated Customer Care Representative with strong skills in effective communication and quality assurance. Committed to enhancing customer satisfaction through timely and accurate responses.
Overview
12
12
years of professional experience
Work History
Customer Care Representative
TurboTax- LiveOps
Remote
12.2025 - 05.2026
- Assisted customers with tax-related inquiries, ensuring accurate and timely responses.
- Utilized TurboTax software to guide users through filing processes and troubleshooting issues.
- Communicated effectively with clients to resolve concerns and enhance customer satisfaction.
- Maintained detailed records of customer interactions for future reference and quality assurance.
Provider Services Representative
AmeriHealth Caritas Family of Companies
Remote
01.2026 - 04.2026
- Assisted providers with inquiries regarding claims processing and eligibility verification.
- Coordinated communication between healthcare providers and internal departments to resolve issues efficiently.
- Managed provider documentation ensuring compliance with company policies and regulatory standards.
- Supported onboarding of new healthcare providers by providing training on systems and processes.
CDL Delivery Driver
Atlantic Bottling Company
Des Moines, IA
07.2023 - 03.2024
- Operated delivery vehicles to transport products efficiently and safely.
- Managed delivery schedules to ensure timely product distribution.
- Maintained accurate logs of deliveries and vehicle maintenance.
- Assisted in loading and unloading products, optimizing space utilization.
- Provided exceptional customer service while delivering products to clients.
Assistant Manager
Kum & Go
Adel, IA
02.2023 - 07.2023
- Assisted in daily store operations, ensuring smooth workflow and customer satisfaction.
- Managed inventory levels, optimizing stock availability and minimizing shrinkage.
- Trained new staff on operational procedures and customer service standards.
- Implemented promotional displays to enhance product visibility and drive sales.
Class A Delivery Driver
Keurig Dr. Pepper Snapple Group
Des Moines, IA
03.2021 - 01.2022
- Operated Class A delivery vehicle to transport products efficiently and safely.
- Conducted pre-trip inspections to ensure vehicle compliance with safety regulations.
- Delivered products to customers on scheduled routes while maintaining accurate delivery records.
- Collaborated with warehouse staff to coordinate loading and unloading of merchandise.
Package Car Driver
UPS
Sacramento, CA
08.2019 - 12.2021
- Operated package delivery vehicle safely and efficiently across assigned routes.
- Managed package loading and unloading to optimize delivery schedules.
- Ensured compliance with safety regulations and company policies during operations.
- Conducted pre-trip inspections to maintain vehicle reliability and safety standards.
- Provided exceptional customer service by addressing inquiries and concerns professionally.
Phone Banker IIII
Wells Fargo NBBC
Rancho Cordova, CA
05.2014 - 07.2019
- Managed high-volume customer inquiries, delivering exceptional service and support.
- Resolved account-related issues efficiently, enhancing customer satisfaction and retention.
- Executed transactions accurately, maintaining compliance with banking regulations and policies.
- Educated customers on products and services, driving informed decision-making.
- Led initiatives to enhance call center performance metrics, contributing to departmental goals.
- Retained valuable clientele by skillfully resolving complaints or concerns regarding account management or service delivery discrepancies.
- Participated in ongoing training opportunities to stay current on industry trends, product offerings, and regulatory requirements for better client support.
- Delivered exceptional service by proactively identifying potential account issues before they escalated into larger problems.
Education
No Degree - Business Management
American River College
Sacramento, CANo Degree - Business Administration And Management
Sacramento City College
Sacramento, CASkills
- Customer service
- Inbound customer service
- Data entry
- Call center experience
- Quality assurance
- Computer skills
- Remote office availability
Timeline
Provider Services Representative
AmeriHealth Caritas Family of Companies
01.2026 - 04.2026
Customer Care Representative
TurboTax- LiveOps
12.2025 - 05.2026
CDL Delivery Driver
Atlantic Bottling Company
07.2023 - 03.2024
Assistant Manager
Kum & Go
02.2023 - 07.2023
Class A Delivery Driver
Keurig Dr. Pepper Snapple Group
03.2021 - 01.2022
Package Car Driver
UPS
08.2019 - 12.2021
Phone Banker IIII
Wells Fargo NBBC
05.2014 - 07.2019
No Degree - Business Management
American River College
No Degree - Business Administration And Management
Sacramento City College