Liannette Rodriguez-Felix
New Castle,DE
Summary
Offering strong foundation in customer service principles and readiness to learn and grow within this field. Contributes ability to quickly grasp new concepts and skills, including handling transactions and resolving customer inquiries. Ready to use and develop skills in communication and problem-solving in Service Associate role.
Overview
1
1
year of professional experience
Work History
Service Associate
Rite Aid
2034 New Castle Avenue
09.2024 - Current
- Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Collaborated with team members to streamline processes and improve overall service efficiency.
- Assisted customers with inquiries, resolving issues promptly for improved customer retention.
- Exemplified a strong work ethic by reliably completing assigned tasks on time or ahead of schedule.
- Provided comprehensive training to new associates, improving their skillset and productivity levels quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Balanced multiple priorities effectively while maintaining a keen focus on delivering exceptional customer experiences consistently.
- Unloaded, loaded, and stocked merchandise.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Law
William Penn High School
713 E Basin Rd, New Castle Delaware 06.2024
Skills
Work well in group settings
Worked customer service for about 3 years
Languages
Spanish
Native or Bilingual
Timeline
Service Associate
Rite Aid
09.2024 - Current
Law
William Penn High School