Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic
Lianys Magaly Iznaga-Rodriguez

Lianys Magaly Iznaga-Rodriguez

Las Vegas,NV

Summary

I am a dynamic, results-driven professional with a strong background in customer service and communication. I am bilingual and skilled in managing multiple projects in fast-paced environments, consistently exceeding expectations while maintaining accuracy. I have a proven track record in issue resolution and follow-up, enhancing client satisfaction, streamlining processes, and achieving high retention rates. I prioritize work, organize records, and build trust with attention to detail. Expertise in building rapport with diverse clientele, and implementing effective solutions in high-pressure situations. I am always enthusiastic about taking on new challenges.

Overview

10
10
years of professional experience

Work History

Uber Courier/Driver

Uber Technologies, Inc.
Las Vegas, NV
07.2025 - Current
  • Independent contractor through Uber, using personal vehicle to pick up and deliver goods such as food from restaurants or packages for individuals/businesses or to chauffeur riders to and from their destinations. Using the Uber App to maintain proper communication with customers, ensure order/location accuracy and handling of payments.

Leasing Consultant

JWilliams Staffing
Las Vegas, NV
02.2025 - 08.2025
  • Experienced leasing consultant skilled in maintaining high occupancy rates & reducing vacancy periods in luxury residential properties. Proficient in tenant screening, lease negotiations & generation of leases, CRM software and consistently exceeding leasing targets through strategic marketing. Maintained a safe and inviting office environment. And planned/hosted exciting & interactive community events. Diary management, handling queries and complaints via phone, email and general correspondence, greeting all visitors, transferring calls as necessary, managing office supplies such as stationery, maintaining office services as required (such as cleaners and maintenance companies), receiving and dispatching deliveries, assisting with mail as required, taking and ensuring messages are passed to the appropriate staff member on a timely basis, organizing property viewings and handling resident relations.

Remote Call Center Representative

McGuire Research Services
Las Vegas, NV
08.2024 - 02.2025
  • We are responsible for designing, conducting, and analyzing surveys to gather data on specific topics, utilizing various methods like interviews, questionnaires, and focus groups, to provide actionable insights for clients by interpreting and presenting the collected information in reports and visualizations; requiring strong analytical skills, understanding of research methodologies, and proficiency in data analysis software. In person and remote studies.

Surrogate

Patriot Conceptions
Casa Grande, Arizona
04.2023 - 06.2024

The primary role is to provide a nurturing environment for the pregnancy, which involves maintaining a healthy lifestyle and attending all medical appointments.

Content Moderation Specialist (Remote)

Telus International
Las Vegas, NV
06.2022 - 07.2023
  • We help brands/social media platforms safeguard their user communities from content (text, images, video, audio) or actions that have been flagged as inappropriate or violating community guidelines. As content moderation specialists we review and moderate community-generated content (text, images, video, audio) to ensure compliance with community guidelines as well as local and government regulations. To effectively moderate, we combine the best mix of human intervention and technology automation to ensure content remains appropriate and relevant.

Customer Service Rep & Customer Relations

Total Life Changes (TLC)
Las Vegas, NV
01.2021 - 02.2022
  • Management of meeting rooms, Handling queries & complaints by phone & email, Greeting all visitors, Transferring calls as necessary, managing office supplies such as stationery, Maintaining office services as required, show ability to exercise independent, analytical, and practical judgment in researching info and in problem-solving situations, Set and achieve the highest-< standards of retail execution, Receiving and dispatching deliveries, Assisting with mail as required

Property Management Assistant

Landbank Realty & Property Management
Las Vegas, NV
07.2020 - 10.2020
  • Diary management and management of meeting rooms, Possibly handling event coordination, Handling queries and complaints via phone, email and general correspondence, Greeting all visitors, Transferring calls as necessary, Possibly managing office supplies such as stationery, Maintaining office services as required (such as cleaners and maintenance companies), Receiving and dispatching deliveries, Assisting with mail as required, Taking and ensuring messages are passed to the appropriate staff member on a timely basis, organizing property viewings and handling resident relations.

Server & Sample Girl

New York Pizza & Rockin Rice Puddin’
Las Vegas, NV
07.2018 - 11.2018
  • Operated a computerized cash register. Handled cash and credit card transactions. Assisted customers with product selections and purchases. Stocked products and take inventory. Maintained cleanliness and organization of the work area. Maximized sales, provided exemplary customer service and squash the competition. Tenacious negotiator and closer. Adept in conveying the benefits of product/services and generating customer interest.

Face Painter & Supervisor

Circus Face Painting
Las Vegas
03.2018 - 06.2018
  • Drew and painted a variety of images onto the client's faces. Provided a heavy amount of customer service and listening skills to create an image based on the client's request. Delivered an efficient, cheerful and courteous service to all clients at all times. Fulfilled safety and hygienic requirements to assure the client's health and minimize the spread of illnesses and diseases.

Clerk

Towing CO.
06.2017 - 11.2017
  • Received, stored, released, and provided security for impounded vehicles and related property. Audited information for accuracy and completion. Explained policies and procedures, notified, and interacted with other agencies and public regarding the impoundment.

Sales Representative & Cashier

BP Innovations Inc.
Las Vegas, NV
03.2017 - 06.2017
  • Operated a computerized cash register. Handled cash and credit card transactions. Assisted customers with product selections and purchases. Stocked products and take inventory. Maintained cleanliness and organization of the work area. Maximized sales, provided exemplary customer service and squash the competition. Tenacious negotiator and closer. Adept in conveying the benefits of product/services and generating customer interest. Quickly learn, master and sell new product offerings.

Front Counter & Cashier

Jack In The Box
North Las Vegas, NV
10.2016 - 03.2017
  • Operated a computerized cash register. Handled cash and credit card transactions. Assisted customers with product selections and purchases. Stocked products in store stations & refrigerators. Maintained cleanliness and organization of the work area and lobby. Assisted team where need be, drive thru, fryers, burger making, etc.

Host & Cashier

The Peppermill Restaurant & Fireside Lounge
Las Vegas, NV
10.2015 - 03.2016
  • Operated a computerized cash register. Handled cash and credit card transactions. Counted and balanced cash drawer. Provided prompt, courteous, and accurate customer service. Maintained cleanliness and organization of the work area.

Education

High School -

Western High School
Las Vegas, NV

Professional Cook -

Culinary Academy of Las Vegas
Las Vegas, NV

Skills

  • Bilingual (Spanish)
  • Outstanding customer service
  • Stellar communication skills
  • Exceptional working under pressure
  • Team Player/team-oriented
  • Time management
  • Money handling
  • Work remarkably well in a fast-paced environment
  • Impressive multi-tasker
  • Quick learner: adapts easily to new job duties and responsibilities
  • Powerful presentations
  • POS Systems
  • Complaint handling
  • Public speaking
  • Inventory management
  • Sales reports and correspondences
  • Consultative sales
  • Keen attention to detail
  • Working knowledge of Microsoft Office, such as Word, PowerPoint, Excel, etc
  • Trustworthy
  • Dependable
  • Energetic
  • Patient
  • Organized
  • Exemplary leadership
  • Working knowledge of Zoom, Slack, Teams, Google Meet, etc
  • Document management
  • Working independently

References

  • Angie, Fernandez, Manager, (725) 221-4883
  • Luis, Granero, Manager, (323)776-2854
  • John, Leyva, Manager, (702) 544-5871

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Uber Courier/Driver

Uber Technologies, Inc.
07.2025 - Current

Leasing Consultant

JWilliams Staffing
02.2025 - 08.2025

Remote Call Center Representative

McGuire Research Services
08.2024 - 02.2025

Surrogate

Patriot Conceptions
04.2023 - 06.2024

Content Moderation Specialist (Remote)

Telus International
06.2022 - 07.2023

Customer Service Rep & Customer Relations

Total Life Changes (TLC)
01.2021 - 02.2022

Property Management Assistant

Landbank Realty & Property Management
07.2020 - 10.2020

Server & Sample Girl

New York Pizza & Rockin Rice Puddin’
07.2018 - 11.2018

Face Painter & Supervisor

Circus Face Painting
03.2018 - 06.2018

Clerk

Towing CO.
06.2017 - 11.2017

Sales Representative & Cashier

BP Innovations Inc.
03.2017 - 06.2017

Front Counter & Cashier

Jack In The Box
10.2016 - 03.2017

Host & Cashier

The Peppermill Restaurant & Fireside Lounge
10.2015 - 03.2016

High School -

Western High School

Professional Cook -

Culinary Academy of Las Vegas
Lianys Magaly Iznaga-Rodriguez