Lia Runion
Konawa,OK
Summary
Highly motivated, proactive, and compassionate professional with experience delivering top-tier social services to diverse clients in a fast-paced environment. Endowed with an excellent work ethic and commendable history of dependability.
Overview
13
13
years of professional experience
Work History
Resource Specialist
The Chickasaw Nation
04.2024 - Current
- Provide case management services to clients and determine eligibility through various federal and tribal programs
- Assist clients with goal setting, progress monitoring, and budget counseling
- Assist client's situations, needs, strengths and barriers in order to establish eligibility using specific guidelines
- Assure accuracy of records in compliance with policy, regulation and procedure
- Provide recommendations and referrals according to client's need assessment to internal and external services
- Develop strategies to help clients improve self-sufficiency.
Family Services Specialist II
Oklahoma Human Services
09.2019 - 04.2024
- Customer service eligibility specialist who provided first contact resolution to clients via phone in a fast-paced environment
- Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks.
- Compile data, interpret and apply policies and procedures to administer program benefits
- Make appropriate program referrals to community resources
- Compassionately work with people from diverse backgrounds; racial, ethnic, socioeconomic and disabilities.
School Based Social Worker
Oklahoma Human Services
06.2018 - 09.2019
- Provided a collaborative link between three rural schools, Oklahoma Human Services and community partners
- Initiated communication to community resources to plan, develop and implement assistance programs for students and families including school food bank, clothing closet, school supplies, after school food program
- Conduct comprehensive needs assessments for clients to identify their specific requirements and challenges.
- Identified and assisted families in the school district with SNAP, medical, & daycare needs
- Collaborated with teachers, administrators, and mental health team to develop intervention strategies for students in need of additional support.
- Coordinate with various external agencies to facilitate appropriate referrals for students and their families
- Maintain detailed records of student interactions, assessments, and referrals.
Social Services Director
Franklin Hills Nursing Facility
12.2016 - 01.2018
- Planned, organized, implemented, evaluated, and directed the functions of care management
- Developed and implemented discharge plans with residents, family, and other disciplines
- Completed comprehensive assessments of the social service needs to include cognitive and psychosocial well-being
- Reviewed complaints and grievances made by residents, families, and/or personnel and made written documentation with investigative analysis and worked to resolve problematic situations
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
- Collaborated with government agencies and local organizations to identify gaps in services and develop targeted interventions.
Family Services Specialist II
Oklahoma Human Services
01.2015 - 08.2016
- Communicate effectively with clients to determine their eligibility for SNAP, Childcare, Medicaid and/or Medicare buy-in
- Compile data, interpret and apply policies and procedures to administer program benefits
- Complete clear documentation, and process electronic applications/renewals for all AFS programs
- Make appropriate program referrals to community resources
Human Resources/Payroll Benefits Administrator
Rose Manor Nursing Center and Sunset Estates
05.2011 - 09.2014
- Maintained personnel files in compliance with applicable Federal and State requirements
- Processed all background checks, verified licensure of medical staff to ensure compliancy
- Prepared new-hire paperwork and administered orientation/onboarding process
- Prepared payroll for processing
- Completion of the Worker Compensation 1st Report of Injury and submission to the Worker Compensation carrier
- Administered performance-based incentive and bonus plans, encouraging employee excellence.
Education
Bachelor's Business Administration, Concentration in Management -
East Central University
12.2014
Skills
- Social Services Work
- Customer Service
- Problem Solving
- Proficient with Adobe Acrobat and MS Office
- Possess Strong Mathematical and Reasoning Skills
- Proficiently Communicates Both Written and Verbally
- Documentation Skills
- Time Management & Multitasking
- Needs Assessment and Resource Referral
- Crisis Intervention
Timeline
Resource Specialist
The Chickasaw Nation
04.2024 - Current
Family Services Specialist II
Oklahoma Human Services
09.2019 - 04.2024
School Based Social Worker
Oklahoma Human Services
06.2018 - 09.2019
Social Services Director
Franklin Hills Nursing Facility
12.2016 - 01.2018
Family Services Specialist II
Oklahoma Human Services
01.2015 - 08.2016
Human Resources/Payroll Benefits Administrator
Rose Manor Nursing Center and Sunset Estates
05.2011 - 09.2014
Bachelor's Business Administration, Concentration in Management -
East Central University
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