LiAssa Grady
Healthcare
Palm Harbor,FL
Summary
Accomplished Practice Administrator with a proven track record at My Medical Access, enhancing operational efficiency and patient satisfaction through strategic planning and staff development. Expert in HIPAA compliance and operations management, significantly improved service delivery by fostering teamwork and implementing innovative scheduling coordination. Demonstrates exceptional leadership and human resources management skills, driving practice growth and ensuring regulatory compliance.
Overview
18
18
years of professional experience
Work History
Practice Administrator
My Medical Access
06.2018 - Current
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Collaborated with physicians to develop strategic plans for expanding the scope of services offered by the practice.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Addressed and remedied all patient or team member issues.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
Facility Nurse
My Medical Access
07.2016 - Current
- Supported efficient facility operations through maintaining accurate records of patient information, treatments, and progress notes.
- Improved communication between healthcare team members by participating in daily rounds and sharing pertinent patient updates with appropriate staff.
- Participated in quality improvement initiatives aimed at enhancing nursing practices within the facility via regular audits of documentation accuracy and adherence to best practice guidelines.
- Assisted in the development of facility-wide policies and procedures aimed at streamlining nursing practices for optimal patient care delivery.
- Reduced medication errors through meticulous attention to detail, proper documentation, and regular collaboration with pharmacy staff.
- Educated patients and family members on disease processes, treatment options, self-care techniques, and preventive measures for overall wellness improvement.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Medical Assistant
Spectrum Health Hospital
12.2014 - 06.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medications to alleviate patient symptoms.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
Registered Medical Assistant
Metro Health Hospital
09.2006 - 09.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
Education
Associate of Science - Nursing
Ross College
Sylvania, OH06.2016
No Degree - Medical Assisting
Ross College
Sylvania, OH12.2006
Skills
- HIPAA Compliance
- Operations Management
- Scheduling Coordination
- Patient Relations
- Practice Marketing
- Human Resources Management
- Credentialing Management
- Electronic Health Records
- Employee performance
- Policy and procedure development
- Staff Management
- Strategic Planning
- Staff Development
Timeline
Practice Administrator
My Medical Access
06.2018 - Current
Facility Nurse
My Medical Access
07.2016 - Current
Registered Medical Assistant
Spectrum Health Hospital
12.2014 - 06.2016
Registered Medical Assistant
Metro Health Hospital
09.2006 - 09.2014
Associate of Science - Nursing
Ross College
No Degree - Medical Assisting
Ross College
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