Summary
Overview
Work History
Skills
Generic

Liat Brelia

Glendale,AZ

Summary

Compassionate and dependable Direct Support Professional with extensive experience at Sevita Behavioral Health. Skilled in medication management and behavioral support, I successfully guided clients towards independence, enhancing their self-esteem and life skills. Recognized for maintaining detailed documentation and fostering strong relationships, ensuring continuity of care and improved client outcomes.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

26
26
years of professional experience

Work History

Direct Support Professional Caregiver

Sevita Behavioral Health
12.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
  • Take care of residents with SMI (severe mental illnesses) who are fresh out of prison/jail or who were homeless addicted to drugs/alcohol experiencing anger issues, schizophrenia, depression anxiety and severe behavioral issues.
  • Treat and evaluate the resident to help them get back on the right path and taught them coping and life skills, along with medication education so that when they leave our facility they will have the ability to be independent and take care of themselves.

Certified International Specialist

DHL
01.2013 - 03.2017
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Assessed political risks associated with conducting business in specific countries or regions.
  • Offer alternatives to customers that potentially turned information calls ino sales leads.
  • Respond to customers consistently and confidently by providing accurate information in all areas such as shipment status and tracking.

Assistant Store Manager

Dollar Tree Stores
07.2012 - 01.2013
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Sales Associate/Cashier

Walgreens
11.2008 - 01.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Hotel Reservations Agent

Pegasus Solutions
04.1999 - 04.2007
  • Streamlined reservation processes for increased efficiency and reduced booking errors.
  • Utilized various software systems for efficient reservation processing and data management.
  • Participated in ongoing training programs to enhance skills and stay current on industry trends.
  • Addressed customer concerns and resolved issues, resulting in improved guest relations.
  • Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
  • Managed large call volumes, maintaining professionalism and attention to detail under pressure.

Skills

  • Patient care
  • Respectful and compassionate
  • Strong ethics
  • Medication management
  • Behavioral management
  • Patient companionship
  • Dependable and responsible
  • Ability to answer high volume of calls

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Liat Brelia