Libala Kekelwa
South Bend,USA
Summary
Diligent Specialist with background in managing customer accounts and ensuring high levels of client satisfaction. Successfully handled complex customer inquiries and resolved issues to improve client retention. Demonstrated strong communication and problem-solving skills in fast-paced environments.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
LifePath Access Solutions
01.2025 - Current
- Managed scheduling and correspondence for executives, ensuring timely communication and efficient workflow.
- Coordinated office operations, streamlining administrative processes to enhance productivity and organization.
- Developed and maintained filing systems, optimizing document retrieval and storage efficiency.
- Prepared detailed reports and presentations, supporting decision-making with accurate data analysis.
- Facilitated onboarding and training of new staff, fostering a collaborative team environment.
- Assisted in budget tracking and expense reporting, contributing to financial accuracy and accountability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
Account Executive
IEC
08.2023 - 10.2024
- Cultivated and maintained strong client relationships to drive customer satisfaction and retention.
- Developed tailored account strategies to meet diverse client needs and business objectives.
- Collaborated with cross-functional teams to enhance service delivery and resolve client issues efficiently.
- Analyzed market trends and competitor activities to identify growth opportunities for clients.
- Managed contract negotiations, ensuring favorable terms that align with organizational goals.
- Trained new team members on best practices for account management and client engagement techniques.
- Implemented CRM systems to streamline processes and improve data accuracy across accounts.
- Conducted regular account reviews, presenting insights and recommendations to clients for continuous improvement.
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
Customer Account Executive
Comcast Business
11.2022 - 05.2023
- Managed customer accounts, ensuring satisfaction and retention through effective communication and problem-solving.
- Developed tailored solutions to meet client needs, enhancing overall account performance and loyalty.
- Collaborated with internal teams to streamline processes, improving response times for customer inquiries and requests.
- Maintained accurate records of account activities using CRM software, supporting data-driven decision-making processes.
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Evaluated customers' potential needs to make appropriate recommendations.
- Managed sales cycle to maintain solid customer base.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Sales Support Associate
Xfinity, Granger
11.2020 - 11.2022
- Daily responsibilities include: Making sure store equipment is stocked properly, providing support to Retail Sales Consultants during mobile transactions; mobile data transfers, recovering account information to help customer transfer phone number, count and track store mobile inventory, display new Xfinity merchandise for store.
Retail Sales Consultant
Xfinity, Granger
11.2020 - 11.2022
- Daily responsibilities include: providing customers with the awesome Xfinity experience. Being an ambassador for all Xfinity products and services. Discussing rate options with both new and existing customers, acquiring new and retaining old customers with amazing features and benefits with unbeatable pricing, keep track of new sales, installs, completions, etc., working to meet the monthly quota.
Xfinity Kiosk Sales Representative
Credico, South Bend, IN
08.2018 - 03.2020
- Daily responsibilities include: Being an ambassador for all Xfinity products and services. Discuss pricing and promotions with retail shoppers, training and developing new hires on Xfinity product knowledge, good sales practices, and professional image, interview potential candidates.
Logistics Broker
XPO Logistics, South Bend, IN
06.2018 - 08.2018
- Daily responsibilities include: Providing trucks to clients shipping out goods to recipients. Providing trucks with information about freight; dispatch times, weight and size of freight, providing shipper with information about Truck driver with reasonable rate. Working to meet the monthly quota.
Retail Sales Associate
Sprint, Mishawaka, IN
02.2018 - 05.2018
- Daily responsibilities include: Providing information on Sprint cellular services, Being an ambassador for all Sprint products and services, being knowledgeable on new mobile devices, acquiring new and retaining existing customers with promotional mobile deals and competitive data plan pricing. Working to meet the monthly quota.
Xfinity Sales Professional
Comcast, Mishawaka, IN
04.2017 - 12.2017
- Daily responsibilities include: keeping up to date with current customers and products in use. 6 hours minimum of field time presenting Xfinity products door to door, scheduling appointments, and following up with potential customers. Working to meet the monthly quota.
Sales Associate
Infinity Specialized Marketing, South Bend, IN
11.2016 - 01.2017
- Daily responsibilities included: Reporting to sales office for team prep and daily strategy. Reporting to local shopping centers (Walmart, Menards, Best Buy, etc) to market and sell licensed products (AT&T/DirecTV, Samsung) to consumers.
Front Desk Receptionist
La Quinta Inn & Suites, South Bend, IN
08.2016 - 11.2016
- Daily responsibilities included: Checking in and out hotel residents, confirming rooms are ready and available for incoming guests, counting register, all customer service needs, reporting numbers to hotel manager.
Front Desk Receptionist
La Quinta Inn & Suites, South Bend, IN
08.2016 - 11.2016
- Daily responsibilities included: Checking in and out hotel residents, confirming rooms are ready and available for incoming guests, counting register, all customer service needs, reporting numbers to hotel manager.
Education
Associates - Psychology
Ivy Tech
01.2017
Skills
- Proficient in sales and customer service
- Skilled in digital media tools and web development
- Professional consumer engagement skills
- Creative approach to problem-solving in professional settings
Accomplishments
- Oversaw implementation of time tracking & documentation system which resulted in more cost-effective service.
- Training - Responsible for training all new employees to ensure continued quality of customer service.
- Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Collaborated with third party marketing team in the development of LifePath Access Solutions's website development and marketing plan.
Awards
Comcast, Certificate of Sales Excellence
Timeline
Administrative Assistant
LifePath Access Solutions
01.2025 - Current
Account Executive
IEC
08.2023 - 10.2024
Customer Account Executive
Comcast Business
11.2022 - 05.2023
Sales Support Associate
Xfinity, Granger
11.2020 - 11.2022
Retail Sales Consultant
Xfinity, Granger
11.2020 - 11.2022
Xfinity Kiosk Sales Representative
Credico, South Bend, IN
08.2018 - 03.2020
Logistics Broker
XPO Logistics, South Bend, IN
06.2018 - 08.2018
Retail Sales Associate
Sprint, Mishawaka, IN
02.2018 - 05.2018
Xfinity Sales Professional
Comcast, Mishawaka, IN
04.2017 - 12.2017
Sales Associate
Infinity Specialized Marketing, South Bend, IN
11.2016 - 01.2017
Front Desk Receptionist
La Quinta Inn & Suites, South Bend, IN
08.2016 - 11.2016
Front Desk Receptionist
La Quinta Inn & Suites, South Bend, IN
08.2016 - 11.2016
Associates - Psychology
Ivy Tech
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