Liban Mohamed
Boston,MA
Summary
IT desktop support engineer with 6+ years of industry experience plus certifications as well as my bachelors in software development and my masters in science which I’m due to complete in December 2022! Authorized to work in the US for any employer Seasoned Desktop Engineer with 6+ years of experience working with various software. Distinguished understanding of operating system maintenance and installations with talent for multitasking and hardware repair. Committed to thorough client education and software understanding.
Overview
6
6
years of professional experience
Work History
Desktop Engineer II
Insight Global
04.2022 - 10.2022
- Support daily technical support activities for desktop, data, and server management
- Set up and test desktop computer peripherals
- Perform the system changes adhered to organizational policies
- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
- Maintain technical documentation in association with other functional departments
- Main task was to serve as a data migrations specialist on the ADMT platform
Cell Phone Repair Technician
Assurant
Boston, MA
09.2021 - 05.2022
- Ensure that all repairs performed meet the company’s quality standards
- Ensure that clients receive the highest level of customer service
- Keep track of inventory and customer devices
- Maintain cleanliness and professional appearance of store and repair stations
- Maintain positive work environment
- Disassemble, test, and replace defective parts
- Reassemble complete device
- Support productivity by ensuring all request are handled in a timely manner
- Have the ability to work unsupervised while prioritizing and delivering timely, high quality work
Supervisor
US Censors Bureau
Boston, MA
01.2020 - 04.2021
- I was responsible as a supervisor the daily worksheet of my thirty-one employees who were reporting to me
- I was also responsible for approving their paychecks, making sure they completed their individual tasks as described and also making sure the workplace was a safe and productive environment for everyone.
Network Engineer/ System Admin
Bay State IT
Boston, MA
02.2017 - 12.2020
- While each role may vary, there are several duties that as a network administrators I had to do
- These included the following:
- Configure network hardware such as servers, routers, and switches
- Upgrade, repair, and maintain computer networks
- Troubleshoot various network issues
- Assist network architects with the design of network models whenever needed
- Deploy and update company-wide software
- Manage servers and operating systems
- Implement security measures
- Manage physical and cloud network storage
- Managing AD
Education
Masters Degree -
Indiana Institute of Technology
Bachelor's - Software Development
Western Governors University
Skills
- Troubleshooting and Diagnostics
- Network Hardware and Software Maintenance
- Hardware and Software Installation
- Customer Complaint Resolution
- Active Directory
- Network Support
- Operating Systems
- Troubleshooting
- Microsoft Windows
- Software Troubleshooting
- Desktop Support
- Links
- Technical Support — Proficient
- December 2019
- Performing software, hardware, and network operations
- Full results: Proficient
- Basic Computer Skills: PC — Expert
- Performing basic computer operations, navigating a Windows OS, and troubleshooting common
- Computer problems
- Full results: Expert
- Customer Focus & Orientation — Highly Proficient
- March 2020
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Technical Support: Customer Situations — Proficient
- June 2020
- Responding to technical support situations with sensitivity
- Technical support — Highly Proficient
- September 2021
- Performing software, hardware, and network operations
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Development in any professional field
Accomplishments
- CompTIA A+
- June 2019 to June 2022
- CompTIA Project+
- March 2019 to Present
- ITIL v3
- May 2019 to Present
- WISE Level II Technician
- November 2021 to Present
- WISE Level II Certified technician is an industry recognized individual who can successfully diagnoses, repairs and delivers an exceptional customer service knowledge in the areas of operating on iOS and
- Android smart devices such as a smartphone, smart watches or iPads
- Apple Certified Technician
- June 2021 to Present
- CPR
- September 2022 to Present
- This nationally accredited CPR training certificate teaches participants how to identify an emergency situation requiring CPR and then to also confidently and effectively deliver potentially lifesaving
- Cardiopulmonary Resuscitation
- First Aid
- September 2022 to Present
- After completing my nationally recognised First Aid Course I became equipped with the knowledge and skills necessary to think clearly and make educated decisions whilst waiting for professional medical assistance to arrive
- Assessments
Timeline
Desktop Engineer II
Insight Global
04.2022 - 10.2022
Cell Phone Repair Technician
Assurant
09.2021 - 05.2022
Supervisor
US Censors Bureau
01.2020 - 04.2021
Network Engineer/ System Admin
Bay State IT
02.2017 - 12.2020
Masters Degree -
Indiana Institute of Technology
Bachelor's - Software Development
Western Governors University