LIBBI ROZELL
Tyler,TX
Summary
Dynamic hospitality management expert recognized for delivering high productivity and effective task completion. Specializes in guest relations and event coordination, with a focus on problem-solving to maintain smooth operations and enhance guest experiences. Proven capabilities in communication and time management, driving operational efficiency and fostering customer loyalty.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Guest Coordinator
Ulta Beauty Inc.
Tyler, TX
2026.01 - 2026.08
- Coordinated guest appointments, ensuring efficient scheduling of services for stylists.
- Managed front desk operations, scheduling systems, and fostering a welcoming environment for all visitors.
- Handled guest feedback and resolved concerns to improve customer satisfaction.
- Supported promotional brand events by setting up displays and engaging actively with guests.
Assistant General Manager
Twelve Kitchen & Cocktails
Tyler, Texas
2025.01 - 2025.12
- Oversaw scheduling for servers, bartenders, and hosts, streamlining inventory management and expense reporting.
- Trained and coached employees, addressing sales performance concerns and resolving guest service issues.
- Coordinated private dining events and seasonal promotions to strengthen marketing initiatives and foster customer relationships.
- Traveled to sister locations for Toast POS implementation and system troubleshooting, enhancing operational efficiency.
Bartender
Willow Brook Country Club
Tyler, Texas
2024.05 - 2024.11
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on standard operating procedures, enhancing overall team performance and service quality.
- Ensured compliance with health and safety regulations.
- Maintained accurate inventory records to support efficient operations. and initiated orders.
- Coordinated setup and breakdown of events, ensuring timely arrangement of tables, chairs, and decorations.
Lifeguard Supervisor
Willow Brook Country Club
Tyler, Texas
2024.03 - 2024.09
- Monitored pool activities to prevent accidents and ensure guest safety.
- Conducted regular training sessions for lifeguards on emergency response procedures.
- Coordinated schedules for lifeguards to maintain adequate coverage during peak hours.
- Provided first aid assistance and managed minor injuries during swim activities.
Education
Bachelor of Science - Clinical Psychology
The University of Texas At Tyler
Tyler, TX2026-12
Skills
- Program optimization
- Event coordination
- Operational efficiency
- Appointment management
- Customer service and support
- Team collaboration
- Cross-functional teamwork
- Conflict resolution
- Exceptional communication
Certification
- CPR & First Aid Certification
- Photoshop Certification
- Stop the Bleed Certification
Timeline
Guest Coordinator
Ulta Beauty Inc.
2026.01 - 2026.08
Assistant General Manager
Twelve Kitchen & Cocktails
2025.01 - 2025.12
Bartender
Willow Brook Country Club
2024.05 - 2024.11
Lifeguard Supervisor
Willow Brook Country Club
2024.03 - 2024.09
Bachelor of Science - Clinical Psychology
The University of Texas At Tyler