Libbryanna Cooper
Omaha,NE
Summary
Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
5
5
years of professional experience
Work History
Warehouse Associate
Amazon
14248 NE-370, Omaha, NE 68138
06.2023 - Current
- Learning Ambassador Trained in Stow, Decant, SAP, Problem Solve, Pod transfer, VRC Operation, and Water spider consistently maintaining high productivity rates
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Consistently lifted materials weighing as much as 50 pounds.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Collaborated with team members to complete timely orders and avoid delays.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Tracked production and quality control systems to proactively identify deficiencies.
Assistant Manager
Culvers
01.2021 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Oversaw training of more than 20 team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Developed detailed plans based on broad guidance and direction.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Used time management and efficient cleaning methods to meet deadlines.
- Provided assistance to other staff members with cleaning of difficult areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Customer Service/Crew Shift Leader
Burger King- FOH & BOH
7640 Dodge St, Omaha, NE 68114
03.2019 - 05.2021
- Greet customers and place their orders, inform them about deals and give them the best options possible
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Educated crew workers on quality standards throughout construction process.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Temped the food
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Upsold additional products and services to customers, increasing revenue.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Followed food safety and sanitation guidelines at all times.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Managed opening and closing shift kitchen tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Kept kitchen up to code for health and safety inspections.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Interacted with customers to address kitchen-related complaints and praise.
Concierge
Best Bison
10.2018 - 06.2019
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Relayed guest comments or suggestions to manager on duty for further action.
- Provided patrons with estimated waiting times during peak service hours.
- Used cash registers and credit card machines to cash out customers.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Completed daily side work and opening and closing duties without fail.
Doordash Driver
DoorDash
12.2019 - Current
- Regularly maintained routes throughout Omaha, Ralston, Bennington, Fremont, Gretna and Council Bluffs
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Obtained signatures from customers upon delivery of goods.
- Drove safely in various weather and road conditions to avoid accidents.
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Noted customer special requests, preferences, and favorite products in CRM to enhance service and build brand loyalty.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
None -
Westside High School
08.2020
Skills
- Efficient Process Guide
- Complex Problem-Solving
- Staff Training
- Pallet Jack Operations
- Warehouse Environment Safety
- Customer Obsession
- Stocking and Replenishing
- Operations Support
- Leadership and Team Building
- Critical Thinking
- Time Management
Assessments
- Customer Focus & Orientation, Highly Proficient, 02/01/20, Responding to customer situations with sensitivity
- Scheduling, Highly Proficient, 02/01/20, Cross-referencing agendas and itineraries to avoid scheduling conflicts.
- Verbal Communication, Highly Proficient, 02/01/20, Speaking clearly, correctly, and concisely
- Attention to Detail, Highly Proficient, 02/01/20, Identifying differences in materials, following instructions, and detecting details among distracting information.
- Sales: Influence & Negotiation, Highly Proficient, 02/01/20, Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Timeline
Warehouse Associate
Amazon
06.2023 - Current
Assistant Manager
Culvers
01.2021 - 06.2023
Doordash Driver
DoorDash
12.2019 - Current
Customer Service/Crew Shift Leader
Burger King- FOH & BOH
03.2019 - 05.2021
Concierge
Best Bison
10.2018 - 06.2019
None -
Westside High School