At Chick-fil-A, I excelled in enhancing guest satisfaction and fostering team collaboration, demonstrating a blend of exceptional customer service expertise and adaptability. My proactive approach in training new staff and efficiently resolving complaints significantly contributed to a welcoming atmosphere, driving repeat business and bolstering productivity. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Hi, I’m
Elizabeth Anderson
Summary
Overview
3
years of professional experience
Work History
Chick-fil-A
Front of House and Kitchen in High End Fast Food
08.2021 - Current
Job overview
- Resolved guest complaints or concerns professionally and efficiently to ensure customer satisfaction.
- Assisted guests with menu selections, offering recommendations based on dietary preferences and restrictions.
- Supported fellow staff members during busy periods by taking on additional tasks leading to improved teamwork dynamics and increased productivity.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing their needs.
- Collaborated with other team members to maintain a clean, organized, and welcoming environment.
- Demonstrated adaptability skills when adjusting schedules according to unexpected changes in guest numbers or special events.
- Handled cash transactions accurately while maintaining proper cash handling procedures.
- Offered guests choice of seating and escorted to appropriate table.
- Facilitated smooth communication between patrons and management regarding any special requests or accommodations required during visits.
- Trained new employees on front of house policies, procedures, and best practices to ensure consistent service quality.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Education
Jeffersonville High SchoolJeffersonville, IN
High School Diploma
06.2024
University Overview
Skills
- Adaptable mindset
- Professional Appearance
- Positive demeanor
- Guest satisfaction
- Customer service expertise
- Phone Etiquette
- Cash handling proficiency
- Guest Relations
- Team Collaboration
- Training and mentoring
- Complaint Handling
- Social Perceptiveness
- Greeting guests
- Clear Communication
Timeline
Front of House and Kitchen in High End Fast Food
Chick-fil-A
08.2021 - Current
Jeffersonville High School
High School Diploma
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