Hi, I’m
Libby Allen
Summary
I like wearing many hats. Driven client success manager, working in a dual capacity as an individual contributor for VIP clients, and as a leader and coach for client-facing team members. My passions ignite at process creation, workflow organization, client advocacy, and project management.
Overview
11
years of professional experience
Work History
Scribe Media
Lead Project Manager and Head Coach of Client Success
06.2019 - 02.2023
Job overview
- Personal council to the CEO
- Led and coached a division of more than 20 client success managers and project managers, each managing 40+ projects annually
- Decreased client escalations by 25% across the division through team coaching and mentoring
- As an individual contributor, facilitated the launch of more than 50 VIP and elite projects and contributed to the delivery of 100s more, with more than 80 active projects at any given time.
- Reported regularly to managers on project budget, progress and technical problems.
- Developed and led multi-disciplinary teams to redefine problems and reach solutions based on different perspectives.
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Facilitated workshops to collect project requirements and user feedback.
NewPoint Media Group
Content Marketing Manager
10.2018 - 06.2019
Job overview
- Served as a lead marketing strategist for the content creation and development of new online applications for all NewPoint franchise partners
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Utilized analytics and site metrics to determine areas of improvement.
Engenium Group
Business Associate
05.2017 - 07.2018
Job overview
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
The Pulitzer Center On Crisis Reporting
Editorial Intern
07.2016 - 09.2017
Job overview
- Assisted in production and editing of a Pulitzer Center e-book, “To End AIDS,” now available in iTunes store
- Conducted educational outreach by visiting classrooms, building lesson plans, and assisting in speaking events at various schools across the D.C
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
Art+Design Magazine
Co-Founder / Managing Editor
10.2011 - 04.2014
Job overview
- Founded company that now reaches 80+ countries, with 40,000 print copies annually
- Created and executed story lines, managing 12+ writers & design artists
- Consulted on content and design with media partners and advertisers, contributing to marketing strategy and maintaining critical relationships.
Education
Boston University
Master's from Journalism and Mass Communication
Samford University
B.A. from Journalism and Mass Communication, English
Skills
- Project Management
- Client Success Management
- Process Creation and Consultation
- Team Lead
- Client Experience Coach
- Constructive Feedback
Timeline
Lead Project Manager and Head Coach of Client Success
Scribe Media
06.2019 - 02.2023
Content Marketing Manager
NewPoint Media Group
10.2018 - 06.2019
Business Associate
Engenium Group
05.2017 - 07.2018
Editorial Intern
The Pulitzer Center On Crisis Reporting
07.2016 - 09.2017
Co-Founder / Managing Editor
Art+Design Magazine
10.2011 - 04.2014
Boston University
Master's from Journalism and Mass Communication
Samford University
B.A. from Journalism and Mass Communication, English
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