Libby Morgan
Elkhorn,NE
Summary
.
- Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives.
Overview
14
14
years of professional experience
Work History
Executive Director
Heritage Communities
01.2023 - Current
- Established and managed activities towards project milestones.
- Applied implementation process methodology to advance business objectives.
- Spearheaded successful business development initiatives aligned with company's strategy and core competencies.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
Operations Manager
Coastal Vascular & Interventional
Pensacola, FL.
01.2009 - Current
- Direct supervisors to help develop and implement short- and long-term work plans and objectives for clinical functions
- Implementing clinic policies and procedures and solutions
- Oversees day to day functions for clinical and clerical staff
- Executive manager who oversees 13 office locations, and 100 employees
- Set financial goals for physicians and exceed financial goal prior to timeline expectations
- Project planning for staff including establishing timelines for project completion and workload management
- Monitors work status and progress both clinical and clerical
- Identifies, analyzes, and resolves work problems
- Financial analysis of monthly finances and budgeting
- Oversees and coordinates schedules for doctor at multiple locations
- Implementation of new EMR, and IT companies
- Oversee critical development of system applications
- Works with executive team to ensure efforts are coordinated and high-quality outcomes
- Audit Billing and Coding to insure timely and accurate reimbursement
- Review all RAC audits and audit records to insure documentation was fully completed.
- Work on construction projects from floor plans to interior design
- Work with facility operations to oversee build outs of existing office space
- Comply with all HIPAA and OSHA policies and procedures
- Internal IT support to coordinate with contracted IT company
- Facilitate management and create cohesive environment between front and back office staff
- Facilitate process improvement training & LEAN training
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired and trained initial personnel and physicians , working to establish key internal functions and outline scope of positions for new organization.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Implemented business strategies increasing revenue and effectively targeting new markets.
- Streamlined operations effectively to increase revenue.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Communicated with staff, patients and healthcare providers to encourage highest quality of service.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Served instrumental role in organizational transformation and implementation and participated successful large-scale corporate restructuring.
- Identified and resolved unauthorized, unsafe or ineffective practices.
Center Administrative Director
Innovative Open MRI Partners
Pensacola, FL
04.2015 - 01.2017
- Secondary company owned by doctors of Coastal Vascular
- Successfully implement new billing and EMR system
- Built new corporate website
- Manage front office, and billings staff in day to day functions
- Audit all billing accounts and report to board of trusties
- Successfully changed revenue to positive cash flow
- Manage all business accounts/billing to send to Accounts Payable
- Management of EMR/PM system and maintain system for all locations
- Manage and negotiate credentialing with insurance companies for commercial and workers comp
- Review/approve request for rate reduction from attorneys on PIP cases
- Send out read counts to Radiologist staff for invoicing
- Manage social media account, and corporate website
- Review/Create/Disperse all paperwork, contracts, and letters for center use
- Generate Monthly Revenue Reports for board meetings
- Management of research projects, and contracts
- Management of all compliance (IT) systems and services
- Responsible for HIPAA training and accountability of all personnel
- Comply with all HIPAA and OSHA policies and procedures
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Managed daily office operations, negotiated contracts, managed vendor relations and acted as primary liaison with outside organizations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Used coordination and planning skills to achieve results according to schedule
Education
Bachelor - Health Science Administration
University of West Florida
Associates of Science - undefined
Pensacola Junior College
undefined
United States Navy – Aviation Boatswain Mate Handler School
Skills
- Self-motivated and confident in making independent decisions
- Very well organized and able to meet deadlines
- Proven record of dependability with increasing responsibility
- Planning and evaluation
- Work Independently, with little or no supervision
- Decision-Making
- Flexible and Adaptable
- Analytical and Critical Thinking
Timeline
Executive Director
Heritage Communities
01.2023 - Current
Center Administrative Director
Innovative Open MRI Partners
04.2015 - 01.2017
Operations Manager
Coastal Vascular & Interventional
01.2009 - Current
Bachelor - Health Science Administration
University of West Florida
Associates of Science - undefined
Pensacola Junior College
undefined
United States Navy – Aviation Boatswain Mate Handler School
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