Libby Carrillo

Work History

Home Health Care Provider

Seniors Helpers of Greater Dallas

Lewisville, TX

05.2023 - Current

Maintained clean and well-organized environment for client happiness and safety.
Supervised medication administration, personal hygiene and other activities of daily living.
Dressed, groomed and fed patients with limited physical abilities to support basic needs.
Developed strong and trusting rapport with patients to facilitate smooth, quality care.
Assisted with client personal care needs to foster independence and well-being.
Assisted patients with personal care to alleviate burden on family members.
Helped clients stay happy and healthy by providing mental and emotional support.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
Planned optimal meals based on established nutritional plans.
Interacted with patients through games and fun activities to boost mood and improve overall memory.
Educated patients and families about recommended procedures and care options.
Gauged and documented patient responses to interventions and treatments.
Prepared patients for both routine tests and complicated surgeries.
Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Accompanied clients to doctors' offices or on other trips outside home.
Maintained records of patient care, progress or problems to report and discuss observations.
Documented patient status and reported changes in care needs.
Delivered high level of assistance with cooking, meal preparation and shopping.
Planned, prepared or served meals to patients according to prescribed diets.
Provided entertainment and companionship through conversation, reading and board games.
Checked patients' pulse, temperature and respiration.
Assisted clients with proper exercises and rehabilitation.
Provided patients and families with emotional support and instruction.
Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
Prepared meals and snacks to meet individual nutritional requirements.
Monitored medications for patients with various conditions and kept watchful eye for side effects.
Transported individuals to medical appointments and assisted with errands.
Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
Directed patients in prescribed exercises or in use of braces or artificial limbs.
Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.

Sales Agent

Slice Merchandising

Dallas, Texas

04.2019 - 09.2019

Sales Slice makes it possible for millions of businesses to use our payment solutions for credit, debit, pre-paid, merchant services, including short term loans.
Engaged positively with each customer, providing professional and polite support for sales and service needs.
Continuously met sales goals via strategic prospecting.
Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
Regularly met or exceeded established sales goals by implementing strategic closing techniques.
Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
Offered product and service consultations and employed upselling techniques.
Maximized market share by working with clients and building relationships.
Assisted in training of new hires on organizational procedures, policies and sales techniques.
Drove sales through development of successful promotional strategies and product placement.
Reviewed files, recordings and other documents to obtain information to respond to requests.
Analyzed competitors' successes and failures, evaluating impact on market.
Established programs providing organization with long-term income opportunities.

Business Development Manager

Gruma Corporation/Mission Foods

Ft. Worth, TX

07.2003 - 12.2005

Developed and implemented La Fiesta brand tortillas direct program to restaurants and managed promotions through distributors in large national markets
Developed new La Fiesta tortilla line resulting in increased restaurant sales as well as 25% new customer growth
Opened other markets; CA, GA, Dallas, & Houston
Designed sell-through programs for distributors and tripled Inventory-turns
Successfully led all aspects of customer relationships with La Fiesta stakeholders to include budget, contracts, sales plans, and business reviews
Developed and conducted successful product training sessions and sales meeting with key distributor personnel resulting in more effective customer sales calls and profits
Made recommendations to senior management that resulted in savings in order processing as well as marketing credit program implementation
Presented to Executive officers and senior management market research/analysis on the various competitors of our brand and how it compares to the competition
Worked with various departments including R&D, Marketing, Retail, Foodservice, & Plant
Operations
Presented B2B to distributor’s sales reps sales plans, and marketing tools to increase sales
Trained brokers, dsr's, operators, chefs, & customers on products.

Vending/Territory Manager

PepsiCo/FritoLay North American

Plano, TX

11.2001 - 06.2003

Sales
Managed the Midwest Vending business for Frito Lay, Quaker, Gatorade, and Tropicana brands
Implemented programs by brand and customer type leading to impressive first year sales of $25,000,000 for this newly created position
Added 50 new customers by effective relationship building, communication, and increasing sales
Managed inbound and outbound call coverage
Managed 50+ vending distributors & approximately 10 or so food distributors.
Worked closely with existing accounts to grow market share.
Stayed current on competitor sales, prices and products.
Maintained direct personal contact with all assigned accounts and fostered relations with new ones.
Devised territory sales plans to exceed revenue and market penetration goals.
Developed solid connections with customers to promote products.
Negotiated pricing, terms, and implementation dates.
Developed sales plans designed to achieve revenue targets and business objectives.
Conducted cold calls to offer services to potential customers.
Consulted with customers to gain feedback and improve deliveries.
Designed impactful visual presentations to align with product promotion strategy.
Created sales opportunities through cold-calling and other promotional activities.
Maintained all sales records and complied with expense budgets.
Generated sales proposals, plan-o-grams and analytical analysis of business.
Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Resolved customer complaints regarding sales and service.
Initiated sales process by preparing contracts and drafting proposals.
Directed and coordinated products, services and sales activities.
Supported sales team members to drive growth and development.
Enhanced sales volume through skilled support to both new and inactive customers.
Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
Gained market share in new sales performance through aggressive team training.
Conducted market research and reported on competitors.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Reviewed operational records and reports to project sales and determine profitability.
Used change methodologies to increase sales and led projects for increased productivity.
Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.

Operator Territory Manager/Inside Sales

General Mills Foodservice

Minneapolis, MN

01.1997 - 01.2000

Served on key corporate Foodservice Forum for two years
Group focused on developing ideas to improve national product sales
Managed telemarketing for Foodservice segments such as schools, healthcare, colleges, restaurants, and hospitality operators and executed all marketing initiatives
Analyzed and targeted voids in specific product categories to attract new customers.
Educated customers on product features and use to provide optimal service.
Presented products and services to prospective customers.
Penetrated new markets by investigating competitor products, services and trends.
Discovered sales opportunities by showcasing products and services to interested clients.
Expedited resolutions to correct customer problems and complaints.
Prospected, identified and cultivated relationships with contacts to promote product lines and solutions.
Managed expenses and time to maximize productivity.
Analyzed potential sales opportunities and call plan.
Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
Boosted division performance by maximizing territory customer base and profit percentages
Developed and implemented new sales strategies to update product lines.
Researched and analyzed data and reports to identify trends and optimal sales strategies.
Liaised with clients and product development team to recommend product improvements.

Women's Foodservice Forum

General Mills Foodservice

Minneapolis, MN

11.1997 - 07.2000

Cultivated business partnerships to build lasting relationships with internal and external parties.
Collected and analyzed market research data for use in forecasting.
Conducted research to determine ideal markets for products and services.
Evaluated marketing personnel and offered constructive feedback on ways to improve.

General Mills Hispanic Network

General Mills

Minneapolis, MN

12.1997 - 12.2001

Prepared and maintained personnel reports and records for officials and agencies.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Prioritized and organized tasks to efficiently accomplish service goals.
Maintained updated knowledge through continuing education and advanced training.
Networked with industry leaders and investigated partnerships to increase opportunities.
Established and deepened partnerships with different groups and businesses to enhance marketing effectiveness and strengthen funding streams.
Planned and completed group projects, working smoothly with others.
Directed vulnerability assessments or analysis of information security systems.

Twin Cities Professional Network

Twin Cities Business

Minneapolis, MN

03.1994 - 08.2001

Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
Attended meetings and studied material to remain current on promotion techniques and service benefits.
Increased profitability and revenue by generating $3 million for various victims of natural disasters in Central America.
Recognized security risks to properly handle situations.
Identified customer needs by asking questions and advising on best solutions.
Created sales presentations to promote advertising benefits to potential customers.
Assisted with local marketing and advertising activities to drive new business development and revenue growth.
Generated sales and exposure by providing relevant product information.
Implemented marketing campaigns and strategies by interacting with consumers.
Served as resource for cross-functional teams to assist in executing marketing strategies and objectives.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Posed as models for advertising, artistic creation and display of goods.

General Mills Mentoring Program

General Mills Foodservice

Minneapolis, MN

02.1994 - 05.2001

General Mills created a Mentoring program for those individuals that were excellent workers and who had the potential to continue to move up in the ranks at General Mills.
Implemented policies, procedures and programs to carry out educational standards and goals.
Reviewed and evaluated programs for compliance with state, local and federal regulations.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Adelante PepsiCo Hispanic Netwo

PepsiCo/Frito Lay

Plano, TX

07.2003 - 06.2005

Performed regular tests on systems to keep components functional.
Troubleshot electrical and mechanical defects for residential, commercial and industrial sites.
Assisted in designing and administering projects for residential and commercial clients.
Understood and followed oral and written directions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Gave opinions on how the Hispanic Market was more successful in selling their product in the foodservice aisles.
Monitored and replenished telecommunications equipment inventory for facilities and networks.
Analyzed system performance, network capacity and security and capacity.

Summary

Overview

Work History

Home Health Care Provider

Sales Agent

Business Development Manager

Vending/Territory Manager

Operator Territory Manager/Inside Sales

Women's Foodservice Forum

General Mills Hispanic Network

Twin Cities Professional Network

General Mills Mentoring Program

Adelante PepsiCo Hispanic Netwo

Education

Some College (No Degree) - Business Communications

Skills

Interests

Languages

Timeline

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