Libby Dore
Foley,AL
Summary
Dynamic healthcare professional with extensive leadership and clinical experience. Possessing excellent analytical, problem-solving, and decision-making skills, ensures operational stewardship through proven financial acumen. Strong project management abilities and decision-making skills contribute to the growth strategy, development, and implementation of services and technology to increase market share. Builds relationships and fosters collaboration with peers, physician leadership, and other stakeholders. Strong communication and interpersonal skills establish vital rapport with people of all backgrounds and cultures. Successfully utilizes focused strategies such as rounding, mentoring, and service excellence initiatives to create an environment of highly engaged team members.
Overview
23
23
years of professional experience
1
1
Certificate
Work History
Director, Imaging Services, Neuro IR
HCA FLORIDA-NORTHSIDE HOSPITAL
03.2022 - 12.2024
- Leadership responsibility for Imaging Services, Neuro Interventional Radiology, Centralized Patient Transport, EKG, Echo and vascular US services
- Worked closely with organizational leadership to achieve operational strategy through relationship building with referring providers and physician practices
- Priorities included stabilization and retention of existing staff and improvement of employee engagement and patient throughput while ensuring quality, safety and excellent patient experience
- Significant increase in employee engagement survey participation (22%) and improvements seen in twelve of thirteen categories with 5-point increase in overall engagement
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues
- Monitored and coordinated workflows to optimize resources
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Associate Vice President
Mission Health And Hospitals
10.2019 - 01.2022
- Promotion with responsibilities to include all imaging services within Mission Health Asheville, NC.
- Provided imaging leadership and stabilization during hospital acquisition from not-for-profit organization to for-profit by HCA.
- Streamlined operations to maximize business efficiency and profits.
- One example included ED Radiology throughput optimization resulting in decreased overall TAT by 38%.
- Developed and implemented new strategies and policies in collaboration with executive partners, peers from nursing and multiple service lines to decrease delays in patient care and decreased length of stay.
- Worked in collaboration with corporate HCA leaders to establish and direct successful financial resiliency programs decreasing contract labor and operational expense.
- Provided advanced modality imaging for smaller facilities while offering services 24/7.
- Developed career ladder program to promote new managers from within, building and maintaining cohesive leadership structure.
- Increased employee engagement participation by 22% and overall engagement by 17%.
- Implemented multiple care initiatives associated with COVID impact including “Return to Screening Mammography” which increased screening mammography by 32% in the first quarter.
- Examples of other projects include planning for free standing ED, MRI replacements, Redesign of Women's Imaging Center, Mission Hospital transition to Sarah Cannon Cancer Institute oncology programs and CON for additional MRI scanner.
- Optimized team performance through effective leadership and staff development programs.
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Collaborated with cross-functional teams to drive process improvements and innovation.
- Managed complex budgets, ensuring optimal allocation of resources for maximum return on investment.
- Cultivated a culture of continuous learning among employees through professional development opportunities, fostering an environment of collaboration and innovation.
- Developed effective business strategies to capitalize on emerging market trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Oversaw talent acquisition efforts, attracting top talent from diverse backgrounds and skill sets while maintaining a rigorous selection process for continued excellence within the organization.
- Reduced employee turnover rates by fostering a positive work environment and offering competitive compensation packages.
Executive Director
Mission Health And Hospitals
06.2015 - 10.2019
- Transformational leadership for state’s sixth largest health system and regions only not-for-profit, independent community hospital.
- Areas of responsibility include Interventional Radiology, MRI, CT, Nuclear Medicine, PET CT, General and High-risk OB Ultrasound, and Diagnostic X-ray for 815-bed hospital, and associated hospital outpatient department locations and independent diagnostic testing facilities.
- Responsibility included Mission Hospital, Saint Joseph's Hospital, Reuters Children's, Mission Cancer Center, Hope Women's Cancer Center, three Mission My Care Now locations, Mission Imaging Services locations, and several clinics and practices.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Oversaw financial management, ensuring fiscal responsibility and long-term sustainability for the organization.
- Direct involvement with design, implementation and transitional planning of $404 Million hospital tower expansion.
- This new tower included 94-bed emergency department with imaging department and interventional platform with shared pre-post platform for all interventional and procedural service lines.
- Promoted a culture of continuous improvement by encouraging professional development opportunities for staff members.
- Responsible for approximately 220 team members with annual procedure volume in excess of 375,000.
- Active member of numerous committees to include ED Joint Practice Operations, Radiation Safety Committee, Trauma Operations Service Line, Non-invasive Cardiology Operations, North Tower Interventional Platform Operations, Mission Leadership Management Team, JC Constant State of Readiness Committee, Radiology Quality and Safety Committee, Interventional Platform Activation Work Group as well as Ad-hoc member for Pharmacy P&T and Medical Executive committee.
- Ongoing meetings with radiologists' service-line leaders to include, Mission Hospital Radiology Director, Neuro, Interventional and Vascular Radiologist.
- Reduction in scheduled to completed exam times for emergency department patient population for CT (-10.6% for 10-minute decrease) US (-5.9% for 7-minute decrease), MRI (-7.1% for 12-minute decrease) and diagnostic imaging (-11.5% for 6-minute decrease) for departmental average of -9% resulting in decrease of nine minutes from scheduled to completed.
- As part of collaboration with patient transport, cardiology and imaging was able to change the process resulting in -9.4% of nursing time off floor and 13.5% improvement in radiology to floor transport times.
- Partnered with cardiology team to support cardiology growth.
- Without additional equipment was able to increase MRI cardiac volumes by 32%.
- As part of 256 CT scanner was able to work closely with cardiologist and nursing teams to increase overall cardiac volumes by 40%.
- With this change the wait time from ordered to schedule decreased from 56 to less than 14 days.
- Negotiated contracts with vendors, securing favorable terms while adhering to budgetary constraints.
- Aligned department vision, goals, and objectives with company strategy to achieve consistently high results.
- Directed technological improvements, reducing waste and business bottlenecks.
- Worked with teams to obtain Diagnostic Imaging Center of Excellence by American College of Radiology and becoming second facility within North Carolina to obtain this quality designation.
- Optimized efficiency and performance allowing 12.5 FTE reduction.
- Approval of multi-modality technologist position and pay tiers to provide growth and recognition for our technologist with multiple certifications working to support several modalities.
- Increased organizational efficiency by streamlining processes and implementing new systems.
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions.
- Promoted culture of continuous improvement by encouraging professional development opportunities for staff members.
- Strengthened internal communication channels to facilitate cross-functional collaboration and decision making.
- Evaluated program outcomes using data-driven metrics, identifying areas for improvement and implementing targeted interventions.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Created succession plans to provide continuity of operations during leadership transitions.
- Forge strong relationships with board members, providing regular updates on organizational progress and soliciting their expertise when needed.
Executive Director
WAKEMED HEALTH AND HOSPITALS
03.2015 - 06.2015
- Served as interim leader overseeing all WakeMed Imaging Services and associated responsibilities
- Guided staff through periods of organizational change, maintaining morale and engagement during transitions
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover
Director
WakeMed Health And Hospitals
02.2005 - 03.2015
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Leadership and administrative management including clinical operations and financial outcomes for all services of the imaging departments at Cary Hospital and Apex Healthplex.
- Direct oversight of leadership for hospital wide patient transport department and vascular access nursing team.
- Accountability for operating within established budget while ensuring patent and family centered model of care providing outstanding and compassionate care.
- Worked with teams to obtain Diagnostic Imaging Center of Excellence by the American College of Radiology and becoming the first facility within North Carolina to obtain this quality designation.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Presentation to WakeMed Foundation for Women's Resource Center which resulted in approval of $225,000 to fund center and improve care provided to patients and their loved ones.
- Drove significant market share growth with launch of innovative product lines.
- Consistent patient satisfaction recognition for PRC four- and five-star awards for areas of responsibility.
- Co-chair Patient and Family Experience, Chair of Service Recovery and Care Delivery Team, Co-chair for Patient and Family Advisory Committee.
Supervisor
WakeMed Health And Hospitals
03.2002 - 02.2005
- Participation and engagement with planning and opening of facility as organizations first Healthplex providing imaging, outpatient surgery, laboratory and rehab services.
- Drove significant market share growth with launch of innovative product lines.
- Effective supervision and management of daily operations for this multi-service, outpatient imaging facility.
- Engagement and direct involvement in the design and planning for the successful opening of the state's first freestanding ED.
- Participation with community outreach and strong focus on physician relations.
Education
Master of Business and Healthcare Administration - Business and Healthcare Administration
Western Governor's University
Bachelor of Science - Management and Organizational Development
Mount Olive College
Mount Olive, NCAssociates - Applied Science Radiologic Technology
Edgecombe Community College
Tarboro, NCSkills
- Project Management
- Service Excellence
- Operations Management
- Business Development
Certification
- Certified Radiology Administrator, Certified Healthcare Project Manager
- American Registry of Radiologic Technologist Registered ARRT, RT (R), (BD)
- Florida Radiography License
Timeline
Director, Imaging Services, Neuro IR
HCA FLORIDA-NORTHSIDE HOSPITAL
03.2022 - 12.2024
Associate Vice President
Mission Health And Hospitals
10.2019 - 01.2022
Executive Director
Mission Health And Hospitals
06.2015 - 10.2019
Executive Director
WAKEMED HEALTH AND HOSPITALS
03.2015 - 06.2015
Director
WakeMed Health And Hospitals
02.2005 - 03.2015
Supervisor
WakeMed Health And Hospitals
03.2002 - 02.2005
Bachelor of Science - Management and Organizational Development
Mount Olive College
Associates - Applied Science Radiologic Technology
Edgecombe Community College
Master of Business and Healthcare Administration - Business and Healthcare Administration
Western Governor's University
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