LIBBY EVERETT
MADISON,MS
Summary
Proven expertise in patient scheduling management and exceptional communication skills, honed at Precise Clinical Neuroscience Specialists. Excelled in HIPAA compliance and medical documentation, enhancing patient care and streamlining office operations. Demonstrated leadership in a team-oriented environment, significantly improving workflow efficiency.
Overview
5
5
years of professional experience
Work History
Medical Office Administrative Assistant
Precise Clinical Neuroscience Specialists
Flowood, MS
12.2022 - Current
- Answered incoming calls, scheduled appointments, and managed calendars for physicians.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Assisted with referrals and prepared medical records for patients.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Arranged hospital admissions for patients as required.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Interviewed patients to complete case histories and intake forms.
- Verified insurance coverage for medical procedures and treatments.
Administrative Assistant
Watershed Counseling Associates
Jackson, MS
01.2020 - 12.2022
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Bachelor of Science - Business Administration
University of Memphis
Memphis, TN05-2010
High School Diploma -
Lausanne Collegiate School
Memphis05-2004
Skills
- Patient scheduling management
- HIPAA compliance
- Medical terminology expertise
- Time management mastery
- Medical documentation handling
- Strong communication skills
- Insurance verification proficiency
- Team leadership
- Patient care
Timeline
Medical Office Administrative Assistant
Precise Clinical Neuroscience Specialists
12.2022 - Current
Administrative Assistant
Watershed Counseling Associates
01.2020 - 12.2022
Bachelor of Science - Business Administration
University of Memphis
High School Diploma -
Lausanne Collegiate School
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