Libby Fazio
Kennesaw,GA
Summary
Results-oriented with extensive experience in the hospitality sector. High-achieving college student with exceptional multitasking abilities, demonstrated in high-pressure environments. Collaborative and problem-solving. Experienced in Java and Excel. Motivated with an engaging personality and flexible approach. Upbeat, friendly, and anticipating what's next. Responsible and task-driven, ready to apply education and training in the workplace.
Overview
4
4
years of professional experience
Work History
Server
Benchwarmers Sports Grill
09.2024 - Current
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system (Toast) to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales significantly by upselling higher-end products to customers.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.
- Built rapport with guests to enhance their dining experience and encourage return visits.
Server
Mellow Mushroom
05.2024 - 09.2024
- Served food and beverages promptly with focused attention to customer needs.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Hostess
Outback Steakhouse
04.2021 - 08.2022
- Delivered pick-up and curbside orders to guests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Supported servers, food runners, and bussers with keeping the dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
High School Diploma -
Lakeside High School
Decatur, GABachelor of Science - Sociology
Kennesaw State University
Kennesaw, GA05-2027
Skills
- Strong work ethic
- Exceptional customer service
- Good in high-volume, high-pressure scenarios
- Guest engagement
- Team collaboration
- Sales techniques
- Task prioritization
- Multitasking and organization
- Reliable and responsible
- Skilled in Java and Excel
Timeline
Server
Benchwarmers Sports Grill
09.2024 - Current
Server
Mellow Mushroom
05.2024 - 09.2024
Hostess
Outback Steakhouse
04.2021 - 08.2022
High School Diploma -
Lakeside High School
Bachelor of Science - Sociology
Kennesaw State University
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