Astronomy
Libby Gatling-Lee
Bronx
Summary
Caregiving professional with experience in providing quality care for elderly clients. Develops tailored care plans meeting unique needs of clients. Passionate about providing clients with high-quality care to improve quality of life. Diligent Care Manager focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
34
34
years of professional experience
1
1
Certification
2
2
Languages
Work History
HARP Care Manager
Essen Medical Associates
01.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Assessed clients and developed plans to meet needs.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Communicated with healthcare providers to facilitate continuity of care.
- Arranged transportation and documented details of discharge transition plans.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Maintained detailed records in compliance with agency standards and regulations.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
Care Coordinator
Essen Medical Associates
04.2022 - 12.2022
- Provided clerical support to staff
- Faxed, filed, and photocopied client documents to be uploaded into their records
- Collaborated with clients, their families, and providers to complete care plan goals
- Monitoring client recovery during times of crisis
- Assisted clients with gaining access to different healthcare specialists, when needed
- Maintained and updated medical records
- Answered telephones, directed phone calls, and took detailed messages
- Scheduled medical appointments in eClinicalWorks
- Created transportation schedules for clients with MAS Transportation
- Assisted with filling out documents and applications
- Created care plans and maintained detailed records for HARP clients in the BAHN Portal and Foothold Care Management.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Built strong relationships with clients to deliver emotional support and companionship.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
Support Staff Member
Eastern Gateway Community College
10.2021 - 03.2023
- Learning how to prepare a patient's medical chart for medical visits
- Learning how to properly correct paper, hybrid, and EHR charts
- Learning the process of planning, organizing, collecting, aggregating, and disseminating data
- Remain self-directed, motivated, and accountable for personal actions
- Come prepared for class and complete assignments on time
- Navigate new technology, utilize available resources, and set realistic expectations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
Support Staff Member
Purdue University Global
09.2019 - 05.2020
- Remain self-directed, motivated, and accountable for personal actions
- Come prepared for class and complete assignments on time
- Learning the process of planning, organizing, collecting, aggregating, and disseminating data
- Navigate new technology, utilize available resources, and set realistic expectations.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Resolved customer inquiries with patience and empathy, fostering positive relationships with clients.
- Provided technical assistance to customers utilizing remote support tools.
- Updated database records accurately and consistently to maintain up-to-date information on clients and projects.
- Communicated with clients on behalf of staff to relay messages and information.
- Assisted employees with making copies, sending faxes, and filing paperwork.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Organized and maintained filing systems to ensure easy access to important documents.
- Assisted in training new staff members on company procedures and practices enabling their smooth integration into the workplace environment.
- Attended training sessions to stay updated on procedures and services.
- Facilitated event planning by securing venues, arranging catering services, and coordinating logistics for successful outcomes.
- Assisted in managing schedules, coordinating meetings, and maintaining calendars for optimal time management.
- Streamlined office processes for improved workflow and increased productivity.
- Upsold relevant products and services to increase revenue and drive customer loyalty.
- Handled confidential information with discretion and ensured its secure storage according to company policies.
Support Staff Member
Ultimate Medical Academy
09.2017 - 05.2019
- Learned how to dissolve conflicts and crises
- Learned Case Management and Intake processes
- Remain self-directed, motivated, and accountable for personal actions
- Come prepared for class and complete assignments on time
- Navigate new technology, utilize available resources, and set realistic expectations.
- Greeted visitors professionally, directing them appropriately and ensuring a positive first impression of the organization.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Provided administrative support for various departments, contributing to the smooth operation of the organization.
- Provided technical assistance to customers utilizing remote support tools.
- Updated database records accurately and consistently to maintain up-to-date information on clients and projects.
- Assisted employees with making copies, sending faxes, and filing paperwork.
- Attended training sessions to stay updated on procedures and services.
- Enhanced customer satisfaction by providing efficient and timely support to clients.
- Organized and maintained filing systems to ensure easy access to important documents.
- Facilitated event planning by securing venues, arranging catering services, and coordinating logistics for successful outcomes.
- Streamlined office processes for improved workflow and increased productivity.
- Collaborated with team members to complete projects on time and within budget constraints.
- Proofread documents carefully before distribution, ensuring accurate communication of vital information across teams.
- Operated office equipment efficiently, troubleshooting issues as they arose to minimize downtime in daily operations.
- Maintained detailed knowledge of company products and services to provide comprehensive support.
- Managed office supplies inventory, ensuring that necessary materials were always available for staff use.
- Coordinated travel arrangements for executives, saving costs through diligent research of best options available.
- Supported project managers by tracking deadlines, monitoring progress and liaising between different teams resulting in better collaboration and timely project completion.
- Prepared detailed reports for management review, aiding decision-making processes.
- Improved communication between departments by organizing regular team meetings and distributing minutes promptly.
- Contributed ideas during brainstorming sessions leading to innovative solutions for organizational challenges.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Homemaker
Stay-at-Home-Parent
04.1990 - 05.2017
- Ensured household duties were completed in a time-efficient manner
- Developed, managed, and maintained a budget effectively
- Coordinated and facilitated medical care, meals, and social activities
- Provided physical, emotional, and intellectual support by evaluating each member's individual needs.
Assembly Line Worker
Active Staffing Agency
05.1999 - 05.2008
- Assembled, picked, packed, cleaned, and loaded displays
- Created and placed shipping labels on displays
- Checked for any damages and discoloration in all assembled products; replaced damaged and discolored products.
Administrative Assistant / Secretary
Hostos Community College
09.2005 - 09.2007
- Provided clerical support to staff
- Faxed, filed, and photocopied office documents
- Maintained and updated student records
- Answered telephones, directed phone calls, and took detailed messages.
Clerical Associate Level II
New York City Department of Health
08.2003 - 07.2005
- Entered data into computer databases on behalf of the clients; faxed, photocopied, and filed clients' documents
- Generated and photocopied document print-outs for office use
- Updated and maintained information in the computer database.
Mental Health Therapy Aide
Bronx Psychiatric Center
11.2002 - 01.2004
- Provided personal care, treatment, and rehabilitation to individuals diagnosed with mental illness
- Helped groom, feed, and wash individuals who were unable to take care of themselves
- Coached and encouraged individuals to participate in games and recreation skills
- Helped facilitate and contribute to a positive environment to enhance clients' quality of life.
Education
Bachelor of Science in Human Services - Health And Human Services
Purdue University Global
Indianapolis, IN07.2026
Associate in Science (AS) in Health Information Management -
Eastern Gateway Community College
Steubenville, OH05.2024
Associate of Science degree in Health and Human Services - Health And Human Services
Ultimate Medical Academy
Clearwater, FL05.2019
Skills
- Care Planning
- Case assessments
- Clinical Documentation
- Service Coordination
- Medication reviews
- Medical chart documentation
- Patient Education
- Policy Adherence
- Resource Utilization
- ADL support
- Referral management
- Discharge Planning
Affiliations
- AHIMA Membership
- NOHS Membership
Certification
- CASAC Certification, MCNY - December 2023
Resin Art Creator
Creator of miniature resin art for dollhouses.
Interests
Anime and Manga
Resin Art
Fishing and Hunting
Work Preference
Work Type
Full TimeLocation Preference
HybridImportant To Me
Company CultureWork-life balance401k matchPaid time offCareer advancementPaid sick leaveHealthcare benefitsFlexible work hoursPersonal development programsStock Options / Equity / Profit SharingWork from home optionWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software
MS Office
NovaTime
EClinicalWorks
Foothold Care Management
Timeline
HARP Care Manager
Essen Medical Associates
01.2023 - Current
Care Coordinator
Essen Medical Associates
04.2022 - 12.2022
Support Staff Member
Eastern Gateway Community College
10.2021 - 03.2023
Support Staff Member
Purdue University Global
09.2019 - 05.2020
Support Staff Member
Ultimate Medical Academy
09.2017 - 05.2019
Administrative Assistant / Secretary
Hostos Community College
09.2005 - 09.2007
Clerical Associate Level II
New York City Department of Health
08.2003 - 07.2005
Mental Health Therapy Aide
Bronx Psychiatric Center
11.2002 - 01.2004
Assembly Line Worker
Active Staffing Agency
05.1999 - 05.2008
Homemaker
Stay-at-Home-Parent
04.1990 - 05.2017
Bachelor of Science in Human Services - Health And Human Services
Purdue University Global
Associate in Science (AS) in Health Information Management -
Eastern Gateway Community College
Associate of Science degree in Health and Human Services - Health And Human Services
Ultimate Medical Academy