Libby Kessler
Lakewood,NJ
Summary
Dynamic Office Manager at The Nuttery with exceptional customer service and organizational skills. Enhanced workflow efficiency through strategic planning and effective inventory control. Proven ability to train staff and resolve client inquiries, significantly boosting customer satisfaction. Adept at administrative support and report preparation, ensuring seamless operations and accurate financial records.
Overview
7
7
years of professional experience
Work History
Office Manager
The Nuttery
03.2019 - Current
- Coordinated office operations to enhance workflow efficiency.
- Implemented inventory management procedures to optimize supply usage.
- Trained new employees on office protocols and software tools.
- Oversaw communication between departments to ensure project alignment.
- Resolved client inquiries promptly, enhancing customer satisfaction levels.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Ensured accuracy of purchase orders, minimizing errors and delays in deliveries.
- Ensured accurate deliveries by double-checking invoices and addresses before departure.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Coordinated shipping logistics for completed orders, guaranteeing prompt deliveries to clients.
Salesperson
Glitz (Brooklyn)
09.2018 - 03.2019
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained a clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Monitored cash drawer for discrepancies, ensuring accountability and accuracy in daily sales reports.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Promoted store promotions and incentive programs to increase overall sales revenue.
Education
High School Diploma -
Mosdos Bnos Fruma Munkatch
Brooklyn, NY06.2018
Skills
- Polished Customer service
- Office management
- Organizational skills
- Clear oral/written communication
- Administrative support
- Inventory control
- Report preparation
- Strategic planning
- Retail marketing
- Retail sales customer service
- Retail software proficiency
Timeline
Office Manager
The Nuttery
03.2019 - Current
Salesperson
Glitz (Brooklyn)
09.2018 - 03.2019
High School Diploma -
Mosdos Bnos Fruma Munkatch