Libby Moore
Hutchinson,KS
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail.
Overview
3
3
years of professional experience
Work History
Optician
EyeCare Partners
07.2023 - Current
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses.
Bartender
Darden Restaurants, Olive Garden
07.2022 - 07.2023
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
Bartender/Wait Staff Member
Buffalo Wings & Rings - Omaha Ne
12.2020 - 05.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
No Degree - Cosmetology
Eric Fisher Academy
Wichita, KS05.2021
High School Diploma -
El Dorado High School
El Dorado, KS05.2017
Skills
- Display Building
- Retail Sales
- Product Upselling
- Optical Orders
- Corrective Lens Options
- Eyewear Brands
- Transaction Processing
- Customer Service
- Insurance Verification
- Adjusting Eyewear
- Patient Education
Timeline
Optician
EyeCare Partners
07.2023 - Current
Bartender
Darden Restaurants, Olive Garden
07.2022 - 07.2023
Bartender/Wait Staff Member
Buffalo Wings & Rings - Omaha Ne
12.2020 - 05.2022
No Degree - Cosmetology
Eric Fisher Academy
High School Diploma -
El Dorado High School